2003 contact center workforce Feedback Surveys 
DMG Consulting
APRIL 16, 2019
It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. million in 2003 to approximately $1.7 Enterprises are leveraging interaction analytics to replace outdated methods (surveying, focus groups, etc.) of capturing feedback from customers.
Zoom International
NOVEMBER 7, 2018
In the day to day operations of many contact centers, we focus on traditional operational metrics, such as service level, talk time and adherence. This is where ZOOM's NPS® customer satisfaction surveys step in and help take your organization a step further. The survey is only the beginning.
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