Spearline

NOVEMBER 18, 2021

The Spearline solution Our latency tests replicate your customers’ call flow allowing you to quantify the amount of latency your customer’s experience. The International Telecommunications Union (ITU, 2003) has issued recommendations in which it identifies that users are unhappy when latency reaches 500ms.

Telecommunications 98

Telecommunications Call flow Benchmark Personalization 98

Spearline

NOVEMBER 18, 2019

Our latency tests replicate your customers' call flow allowing you to quantify the amount of latency your customer’s experience. The 2003 International Telecoms Union (ITU) recommendations state that where latency reaches 500ms, nearly all users are dissatisfied. The Spearline solution.

Call flow 58

Call flow Benchmark Personalization 58

Spearline

OCTOBER 7, 2020

When a customer service call suffers a poor connection, considerable customer effort may be required, whereas when a connection is of good quality, complete relaxation is possible. The Spearline latency test replicates the customer call flow and allows you to quantify the amount of latency your customer’s experience.

Customer Experience 52

Customer Experience Abandon rate Call flow Quality management 52

Taylor Reach Group

MAY 23, 2018

Additionally, TRG document processes, procedures, and call flows while establishing technologies and KPIs to be employed. Established in 2003, Taylor Reach Group is an internationally acknowledged and leading CX and Contact Center consulting firm. About Taylor Reach Group, Inc.,

Consulting 60

Consulting Consulting Contact Center Call flow 60