Provide Support
JANUARY 3, 2017
5 Considerations When Building Multichannel Customer Support. The number of channels and choices for customer support are growing and businesses who enable customers to reach them on the channel of their choice experience high levels of customer satisfaction. © 2003 - 2016 Provide Support LLC.
Creative Virtual
JUNE 22, 2020
When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space. Several years ago, there was a sudden burst of interest in chatbots and virtual agents along with ways AI could be used for customer support.
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Provide Support
SEPTEMBER 27, 2017
Providing outstanding customer service naturally starts from finding and hiring the right employees for your customer support team. But beyond that, there are certain characteristics and qualities that set excellent customer service employees apart. (.). © 2003 - 2017 Provide Support LLC. Read more.
Provide Support
MAY 23, 2017
While 80% of businesses believe they provide excellent customer service, only 8% of customers believe they are actually receiving excellent service. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. Read more. Permalink | No comment.
Provide Support
OCTOBER 28, 2015
However, other stats showing how big an impact those small number of customers reaching out via social media (compared to other, traditional customer service channels) have on the brand’s image, reputation and in the end, sales volume, become even stronger motivation to put in time and effort into the development of social customer care.(.).
Fonolo
MARCH 9, 2023
CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros identify pain points and reduce customer complaints in the contact center. The first study was done in 2003 — can you guess which direction the overall trend has headed since then?
Provide Support
AUGUST 4, 2016
Customer support teams in particular can become overloaded and burned out if the company is growing faster than the team has capacity to handle. There’s a big expectation on support teams to continue providing reliable service to customers at all times, and to never let the cracks show. © 2003 - 2015 Provide Support LLC.
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