SmartKarrot

SEPTEMBER 22, 2022

The Net Promotor Score was created by Fred Reichheld in 2003 and is used by businesses globally. The Net Promoter Score, also known as NPS, is a metric used to measure customer satisfaction (CSAT) and brand advocacy. Customer loyalty is a huge aspect for any business to drive success and scale their business. In a nutshell….

Surveys 10

Surveys Feedback Benchmark APIs 10

ProProfs Blog

FEBRUARY 18, 2019

Customer retention, customer loyalty, customer engagement, phew, these words are all I read about these days. Ask any customer support expert, and they’ll go on about how good NPS is and how companies are adopting it and using it to their advantage. Created in 2003 by Fred Reichheld, Bain & Co.

Benchmark 123

Benchmark Surveys Sales Metrics 123

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses. Upcoming Webinar.

Journey mapping 95

Journey mapping Metrics Surveys Feedback 95

Netomi

JANUARY 5, 2022

Flavio is the VP of Operations and Customer Support at DigiCert, Inc., She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. & Customer Experience Expert – Shepard Presentations, LLC. Flavio Martins.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Lumoa

NOVEMBER 8, 2018

Net Promoter Score (NPS) As you could clearly see from the graph, NPS is the favourite customer experience metric among Nordic companies. The same applies also globally.About two thirds of all companies are using it to define where they stand in terms of the customer experience. Image by Retently. Why use CSAT?

Metrics 172

Metrics Customer Experience Benchmark Surveys 172