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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Customer Service Leaders: Marsha Collier. Lynn Hunsaker.

Customer Experience 98
Customer Experience Customer Service Consulting Consulting 98
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We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Peter Lavers Customer Experience and CRM Expert. Business leaders tell me that they also like the fact that they can compare their scores to other ‘benchmark’ businesses and this brings a tangibility to it.

Consulting 135
Consulting Consulting Metrics Feedback 135
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