The 7 Customer Survey Types for a World-Class CX Program
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FEBRUARY 22, 2019
The success of a CX program often depends on a company’s ability to effectively capture customer data, so choosing your method of capture is the first and most important step. Customer Satisfaction (CSAT) Surveys. Customer Effort Score (CES) Surveys. Custom Surveys. Customer Effort Score (CES) Surveys.
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