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From Q-and-A to Two-Way: Conversational AI is the Future of Voice Assistants

SmartAction

Virtual agents have now achieved Complex Voice capabilities. When you call your bank, the virtual agentcan answer the question, “What are my refinance options?” When you call a retailer, the virtual agent can engage in a Complex Voice discussion involving various fashion options.

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Conversational AI: Trends to Watch in 2023

SmartAction

These actions might include updating a particular communication point or proactively reaching out to a customer, informing them about their account, a transaction or other notification. This intelligence prompts recommendations for actions that companies can take.