Callminer

FEBRUARY 21, 2018

Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Meet Our Panel of Call Center Experts: Nenad Cuk.

call center software 210

call center software Call Center Contact Center Analytics 210

Dialer 360

MARCH 20, 2020

Call center blogs and magazines contain highly useful information. In today’s time’s information is everything especially in the contact center. Best Call Center Blogs And Magazines. Best Call Center Blogs And Magazines. In fact, you can also learn how to effectively manage your call center campaigns.

Call Center 36

Call Center Contact Center voip Consulting 36

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. Unsurprisingly, the enthusiasm of AI has spilled over to customer experience (CX) in the hope of improving call center efficiency.

Contact Center 49

Contact Center Chatbots Call Center Self service 49

Robert Davis

AUGUST 2, 2018

More importantly, the “real” unemployment rate (U6) continues to drop and is now 7.6%, the lowest since 2001 ( [link] ). In May 2018, the unemployment rate (U3) hit 3.8% before ticking up to 4.0% in June because more people are entering the job market ( [link] ). Employers have two choices: Work smarter to keep their current employees.

Contact Center 48

Contact Center Marketing Coaching Consulting 48

Robert C. Davis and Associates

AUGUST 2, 2018

More importantly, the “real” unemployment rate (U6) continues to drop and is now 7.6%, the lowest since 2001 ( [link] ). In May 2018, the unemployment rate (U3) hit 3.8% before ticking up to 4.0% in June because more people are entering the job market ( [link] ). Employers have two choices: Work smarter to keep their current employees.

Contact Center 40

Contact Center Marketing Coaching Consulting 40

Customer Guru

MARCH 7, 2018

I completed my engineering in 2001, majoring in Electronics. So, I joined a call center – a technical voice based one – and my profile was that of a technical consultant to customers outside India. But in a call center, you don’t talk to a customer face to face; you do it over a phone.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Technology Self service Call Center 116