2001, Business Process Outsourcing, Customer Service and Interactive Voice Response

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2001

Business Process Outsourcing

Customer Service

Interactive Voice Response

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to exceptional customer service.

call center software

call center software Call Center Contact Center Analytics

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss.

Virtual Agent

Virtual Agent outsourcing Call Center Real estate

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

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