Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. It’s therefore essential to analyze ‘what’s out there’ in customer service AI and adjust our expectations accordingly.

Contact Center 49

Contact Center Chatbots Call Center Self service 49

Natalie Petouhof

SEPTEMBER 8, 2015

How Does Productivity Affect Customer Engagement? Turning data into intelligent action is a cornerstone of business transformation and productivity, and the new Dynamics CRM release includes data management and advanced analytics capabilities powered by Cortana Analytics Suite. 1) Rubinstein, Joshua S.;

CRM 58

CRM Analytics Sales Accountability 58

TechSee

DECEMBER 5, 2017

To ensure high levels of customer satisfaction, companies must provide stellar customer service anytime, anywhere, and through any touch point. 1. Casengo is a cloud-based customer support software platform that enables companies to provide customer service through social networks, email or chat.

Contact Center 116

Contact Center Technology Self service Call Center 116