2001 2020 Customer Service Virtual Agent 
SmartAction
DECEMBER 15, 2021
In February 2020, 7 million jobs were open in the US, while the unemployment rate was 3.5%. The early 2000s recession affected the US from March 2001 to November 2001 and led to a decline in participation in the workforce. With easily scalable virtual agents, hold times are eliminated. In January of 2000, 67.3%
Xaqt
JUNE 1, 2020
With the rapid adoption of Contact Center-as-a-Service (CCaaS) platforms, it's now easier than ever for companies to launch their own contact center rather than outsource the function. Amazon, Google, Microsoft) and well-funded start-ups are selling the value proposition of bots, virtual agents and AI to their enterprise customers.
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