SmartAction

DECEMBER 15, 2021

In February 2020, 7 million jobs were open in the US, while the unemployment rate was 3.5%. The early 2000s recession affected the US from March 2001 to November 2001 and led to a decline in participation in the workforce. Customers are greeted with “How can I help you today?” Yet people continue to quit their jobs.

Contact Center 78

Contact Center Virtual Agent Agent burnout Self service 78

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. It’s therefore essential to analyze ‘what’s out there’ in customer service AI and adjust our expectations accordingly.

Contact Center 49

Contact Center Chatbots Call Center Self service 49

SmartKarrot

JANUARY 18, 2022

The report also highlighted that the spending in space went up to 170% in 2020. The services provided by Zoho include Zoho CRM, inventory management, mobile application development, project time tracking, collaborative client portal, and more. Zoho is committed to offering outstanding customer service.

SaaS 11

SaaS Finance CRM Analytics 11

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Technology Self service Call Center 116