TechSee
DECEMBER 5, 2017
According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.
Chad Schaeffer
SEPTEMBER 12, 2014
It was May 2001 and I was just kicking off my first contact center software implementation as a project manager. Similar to email in 2001, Facebook and Twitter were taking off and consumers were growing tired of the unfriendly phone systems that made it impossible to speak with an actual person. Any guesses?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
JUNE 5, 2018
From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. During customer calls, AI can be used to determine the nature of an incoming call and pass it to a different channel.
SmartKarrot
JANUARY 18, 2022
The report also highlighted that the spending in space went up to 170% in 2020. Kayako is an Indian SaaS company founded in 2001 by Jamie Edwards and Varun Shoor. The company builds dedicated customer service platforms for businesses. Are you looking for the best SaaS company in India for your product/application?
Expert insights. Personalized for you.
116 
Let's personalize your content