Contact Centers Can Thrive in the Worker Shortage
SmartAction
DECEMBER 15, 2021
In February 2020, 7 million jobs were open in the US, while the unemployment rate was 3.5%. The early 2000s recession affected the US from March 2001 to November 2001 and led to a decline in participation in the workforce. A live agent deals with anything handled outside of self-service. In January of 2000, 67.3%
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