11 Customer Experience Flaws that Predict a Company?s Failure
CSM Magazine
JUNE 21, 2018
Fatal flaws in customer experience (CX) foretell the demise of many companies. Learn to recognize these flaws and put in place a CX strategy that ensures you become a leader not a loser. improvement in customer satisfaction scores results in a revenue increase of.5%. Bain & Co. Bain & Co.
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