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Sat.May 11, 2024

agent-burnout-morale

How Contact Center AI Can Help Improve Team Morale & Reduce Agent Turnover

MiaRec

MAY 11, 2024

One thing that frustrated me the most was the high agent turnover. Not only do you constantly have to train new agents, which often leads to less-than-ideal customer experiences, but you also see the personal toll it takes on an agent. The constant stress and lack of work-life balance can result in agent burnout.

Morale

Morale Agent burnout Contact Center Personalization

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