sales-abandon-rate 
OctopusTech
MAY 3, 2024
If your Magento site doesn’t pass this litmus test with flying colors, you’re leaking sales hand over fist. Studies show cart abandonment rates as high as 80% in some cases, with most of that happening due to a convoluted, time-consuming checkout experience. It’s that simple.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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