Customer Experience Matters

APRIL 10, 2018

Congratulations to MetroPCS for earning the top customer experience score in the wireless industry. Of the nine wireless carriers included in this year’s Ratings, MetroPCS earned the highest score with a rating of 73%, putting it in 95th place overall out of 318 companies across 20 industries.

Wireless 40

Wireless Surveys Customer Experience 40

Cisco - Contact Center

JANUARY 16, 2024

Wireless acts as the front door to a network’s user experience. But with the multitude of wireless devices and things, sometimes the importance of that first impression gets lost. That front door o… Read more on Cisco Blogs

Wireless 84

Wireless 84

Contact Center Pipeline

APRIL 5, 2018

Companies that utilize contact centers understand the value of maintaining skilled employees, since customer service tends to be an industry with a high amount of worker “churn.” The health and well-being of contact center personnel is therefore a high priority.

Wireless 124

Wireless Contact Center Customer Service Call Center 124

ShepHyken

MARCH 4, 2024

” About: Chad Jensen is the president of Round Room , TCC , and Wireless Zone. We don’t do it for any other reason than to give back to our communities.” ” “Always make sure when you’re doing business, you’re always doing good.”

Wireless 201

Wireless Finance Accountability Customer Experience 201

airespring

OCTOBER 2, 2018

This group, originally established in December of 1998 by AT&T Wireless and Nortel Networks, today unites 7 telecommunications standard development organizations, including: for Japan (ARIB & TTC), for USA (ATIS), for China (CCSA), for Europe (ETSI), for India (TSDSI) and for South Korea (TTA). Who Makes the 5G Rules? 5G LTE—at Last.

Wireless 48

Wireless Technology Telecommunications Engineering 48

airespring

OCTOBER 2, 2018

This group, originally established in December of 1998 by AT&T Wireless and Nortel Networks, today unites 7 telecommunications standard development organizations, including: for Japan (ARIB & TTC), for USA (ATIS), for China (CCSA), for Europe (ETSI), for India (TSDSI) and for South Korea (TTA). Who Makes the 5G Rules? 5G LTE—at Last.

Wireless 48

Wireless Technology Telecommunications Engineering 48

CSM Magazine

JANUARY 19, 2018

Power, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media. Verizon Wireless (822) ranks second and AT&T (811) ranks third. Wireless Customer Care Full-Service Performance Study—Volume 1 and the 2018 U.S. Study Rankings. The segment average is 779.

Wireless 49

Wireless Customer Service Telecommunications Customer Care 49

Jon Arnold

AUGUST 9, 2019

My latest piece was a Q&A I did with Mavenir , with a focus on security and fraud for wireless operators. I contribute occasionally to UK-based Enterprise Management 360 , and am on their roster of analysts.

Wireless 50

Wireless Enterprise Management voip 50

Cisco - Contact Center

APRIL 6, 2023

If you’re looking to provide your employees with unhindered access to your wireless network, a wireless access point is a must. DO NOT buy a wireless access point – yet. But we implore you. Buying the… Read more on Cisco Blogs

Wireless 98

Wireless 98

ForeSee

JUNE 9, 2016

Contrary to the assumption that everyone is unhappy with their wireless provider, a new report shows that overall customer satisfaction is fairly high — with ForeSee client T-Mobile leading. The post In Wireless Provider Customer Satisfaction, T-Mobile Leads The Pack appeared first on ForeSee.

Wireless 58

Wireless 58

Bright Pattern

MAY 31, 2018

To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data is a breath of fresh air. Republic Wireless took on traditional carriers with a “Wi-Fi first” model, where calls and data default to Wi-Fi and use cellular networks only when necessary.

Wireless 46

Wireless Call Center Customer Service Contact Center 46

Cisco - Contact Center

MAY 4, 2023

Cisco’s market-leading networking products extend wireless capabilities to challenging industrial environments. That includes sites that are contaminated with dust or dirt, as well as those which are … Read more on Cisco Blogs

Wireless 89

Wireless Marketing 89

JivoChat

NOVEMBER 7, 2022

Should a Small Business Have a Wireless Network or a LAN? A wireless connection is less secure. Wireless Network. A wireless network allows devices to share data and wirelessly connects devices to the internet. Wireless networks are called WiFi. Wireless networks are not without disadvantages.

Wireless 75

Wireless voip Management 75

Cisco - Contact Center

OCTOBER 26, 2023

The RSA Conference ­ SOC analyzes the Moscone Center wireless traffic, w… Read more on Cisco Blogs NetWitness and Cisco released the fourth annual Findings Report from the RSA Conference TM 2023 Security Operations Center (SOC).

Wireless 85

Wireless 85

ConvergeOne

JANUARY 31, 2023

When the organization was preparing to expand into a new building in Patterson, New York, it engaged ConvergeOne to install eight (8) new Cisco wireless access points and WLAN controllers.

Wireless 89

Wireless Management 89

Beyond Philosophy

MAY 3, 2018

The T-mobile/Sprint Merger reduces the national wireless carriers in the U.S. for keeping the price of wireless provider service flat or in some cases reduced over the recent past. Sprint and T-Mobile to Merge, in Bid to Remake Wireless Market.” wireless landscape.” < [link] > De la Merced, Michael J.,

Wireless 285

Wireless Consulting Consulting Airlines 285

Quality Contact Solutions

MARCH 21, 2024

By Angela Garfinkel, President Author note: This article is focused on Prior Express Written Consent (PEWC) and what is required by the TCPA for placing compliant outbound telemarketing calls to wireless or VoIP phone numbers.

Telemarketing 52

Telemarketing Wireless voip Marketing 52

Cisco - Contact Center

MARCH 20, 2023

EXPOSURE: The Information We Divulge On A Public Wireless Network Register now for your free tour at the RSA Conference Security Operations Center (SOC), where engineers are monitoring all traffic on… Read more on Cisco Blogs

Wireless 95

Wireless Engineering Analytics 95

Quality Contact Solutions

MAY 27, 2021

Here are two areas: Calling Wireless Numbers: Some level of consent is required to use an automatic telephone dialing system (ATDS) when calling any? wireless telephone number , regardless if the call is B2B. This is not right when it comes to placing calls to wireless phone numbers. #3

Wireless 98

Wireless Telemarketing Abandon Call B2B 98

Beyond Philosophy

JUNE 23, 2015

A couple of years ago, our local newspaper, The Philadelphia Inquirer, ran a disturbing story about how a mortgage loan company in Phoenix had sent spam advertising messages which appeared on the screens of thousands of wireless phone customers. Wireless text messaging is widely used in the U.S.;

Marketing 247

Marketing Wireless Advertising Revenue potential 247

Jon Arnold

AUGUST 31, 2023

MWC Shanghai - Three Key Perspectives , RCR Wireless, Aug. Did more video and speaking than writing in August, so this is a short digest. Just two public writeups to share, so hopefully you can read ‘em both if you haven’t already! 1 North Carolina Electric Cooperatives Conference - Quick Take and Pix , my blog, Aug.

Wireless 59

Wireless 59

ConvergeOne

OCTOBER 6, 2020

Now, you might be saying to yourself, "How can I get these great benefits for my wireless network?" As always, when we talk about new wireless technologies, we are talking about an upgrade of at least the radio hardware. In my last blog post, I covered some of the benefits of Wi-Fi 6.

Wireless 92

Wireless Technology Enterprise 92

Beyond Philosophy

MAY 25, 2016

Whilst the strike is mainly on the traditional telecoms service it is not just being contained there as you can imagine, with an overall brand perception at a 3 year low and this is having a negative effect on Verizon Wireless. Just reading some of the Facebook comments on Verizon Wireless Workers Rising shows the strength of feeling.

Wireless 283

Wireless outsourcing Employee engagement Call Center 283

Contact Center Pipeline

SEPTEMBER 14, 2017

Sennheiser has been in the business of creating high-performance audio for more than 70 years, and is one of the world’s leading manufacturers of headphones, microphones, audioconferencing solutions, and wireless transmission systems.

Wireless 157

Wireless Technology Contact Center Call Center 157

TechSee

MARCH 17, 2021

Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). This is quickly becoming a visual transformation in telecom, comprising of three core elements: Video. Augmented Reality.

Wireless 164

Wireless Self service Advertising Technology 164

VirtualPBX

SEPTEMBER 14, 2022

In addition, wireless “hot spots” in locations such as airports, parks, and cafes allow you to connect to the Internet and may enable you to use VoIP service wirelessly. VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter.

voip 98

voip Wireless Call flow Technology 98

TELUS International

AUGUST 10, 2020

The new generation of wireless technology promises increased reliability, performance and efficiency. Learn more about 5G's potential to make waves in the customer experience.

Wireless 88

Wireless Customer Experience Technology Best practices 88

Vcaretec

JUNE 6, 2022

There are also other major ROI benefits to an outsourced customer care center for firms in an array of industries, from Retail & E-Commerce, to Healthcare, to Financial Services, to Wireless & Telecommunications.

Customer Care 85

Customer Care Wireless Telecommunications outsourcing 85

Unymira

OCTOBER 16, 2019

Unymira is proud to kick off a new series of customer stories chronicling our work together and the feedback and insights our customers and their agents provide.

Wireless 40

Wireless Feedback Contact Center 40

Beyond Philosophy

AUGUST 10, 2016

A strong majority (74%) would switch providers if they could get the same level of wireless connectivity from an online provider (such as Google). Apple, Facebook or Google) provided comparable wireless connectivity. More of these consumers (66%) want self-service for their needs over calling into customer care.

Wireless 265

Wireless Self service Surveys Consulting 265

Jon Arnold

NOVEMBER 21, 2022

5G has yet to live up to the hype, especially in North America, but both carriers and wireless vendors seem all-in, including Mavenir. While most see the future of wireless networks being 5G, Open RAN is an open question. This isn’t just any future they’re talking about - it’s mainly about 5G, but also Open RAN.

Wireless 59

Wireless voip Finance Enterprise 59

ConvergeOne

DECEMBER 24, 2019

The city had invested a great deal of money into revitalizing the area, and improving the wireless infrastructure was part of the mayor’s vision for creating a 21st century, connected city that would attract tech-savvy young professionals and leading conferences to the area.

Wireless 58

Wireless Enterprise 58

Certified Languages International

JANUARY 28, 2020

Bandwidth, wireless coverage, and VRI. This is not an exhaustive list of all the requirements necessary to conduct a VRI session, but when one fails, blurry video, garbled voices, and dropped connections are some of the most common reasons why — and they just happen to be connected to bandwidth and wireless coverage. Wireless coverage.

Wireless 86

Wireless Healthcare Technology Surveys 86

ShepHyken

JUNE 22, 2016

Let’s say I contact my wireless phone provider. If you were paying attention, you might notice that I didn’t call my wireless provider. After listening to what the customer wants, acknowledge them, which is the Yes. Then add value based on our expertise, which is the And. Here’s a very simple example. That’s the Yes. That’s the And.

Wireless 209

Wireless CRM Scripts Education 209

Contact Center Pipeline

NOVEMBER 5, 2018

of American households are now wireless only […]. This law was passed by Congress to regulate the use of auto-dialers and prerecorded messages. Fast-forward to 2018 where the CDC reported that 50.8%

Wireless 100

Wireless Telemarketing Contact Center Call Center 100

ConvergeOne

FEBRUARY 16, 2021

Further, the CTO is looking for security, switching, and wireless infrastructure that can be managed via a centralized, cloud-delivered dashboard. Open seating and meeting rooms require wireless access. The MR series wireless access points meet all of the wireless networking requirements.

Wireless 81

Wireless Finance APIs Engineering 81

TechSee

FEBRUARY 14, 2022

The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. Scarcity of Skilled Technicians. More than 800,000 5G towers will have to be deployed in the U.S.

Technology 109

Technology Wireless Self service Telecommunications 109