[INFOGRAPHIC] The Modern-Day Travel Agent

Working Solutions

Is your first thought that travel agents are outdated–and anything but modern? An independent report by Phocuswright found that travel agency sales are slated to increase by 13% between 2017 to 2021. Call Center Outsourcing call center travelIn fact, the truth is just the opposite. Working Solutions wanted to take a deeper dive into this growing and more sophisticated market […].

Branch Travels to SXSW

Branch Mesenger

To say that we've been loggins some serious air miles this week, would be an understatement. At Branch, we've been on the move. From our snowy HQ in Minneapolis, we've hit the road to a number of conferences and events this week. ??Las Las Vegas --> ??Los Los Angeles --> ??Austin. Austin.

Overcoming Customer Support Challenges in the Travel Industry

Ameyo

Travel and tourism industry has seen major growth in the past couple of years with contributing about 10.4% more than the previous year (World Travel & Tourism Council, 2018). The post Overcoming Customer Support Challenges in the Travel Industry appeared first on Ameyo. customer support software travel and tourism customer support challengesto global GDP. That’s 4.6% This growth has further been accelerated with the world going digital.

Working Solutions Surveys the Experience and Expertise of its On-demand Travel Experts

Working Solutions

The customer-service demands of the global travel industry require contact center agents to be well-versed in this ever-evolving industry to serve more sophisticated travelers. Jamie Biesiada in the Travel Weekly piece, “Survey illustrates advisor-agent divide,” recently reports on this fact. Call Center Outsourcing travel customer experience

The Startling Truth About Traveling With the Top 1%

Beyond Philosophy

These trends have led travel companies to rethink the experiences they offer to customers, especially the ones with lots of money to spend. But it could also make ordinary travelers feel inadequate and dissatisfied with the experience they are having.

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Working Solutions Survey Shows: Savvy Service Experts Know What Sophisticated Travelers Expect

Working Solutions

Automated self-service travel reservations have upped the ante for customer expectations when they turn to live contact center agents for help. That fact, plus other findings, are evident in a new survey conducted of nearly 1,000 travel agents in our on-demand, onshore workforce. Call Center Outsourcing travel customer experienceThe results posted here—and illustrated in an accompanying infographic—document the challenges faced, […].

Why Should Travel & Hospitality Companies Care About Customer Experience?

Ameyo

More so, in case of the travel and hospitality industry. People love to travel […]. The post Why Should Travel & Hospitality Companies Care About Customer Experience? travel and tourismWhat is the first word that comes to your mind when you think about the reasons for the growth of a business? If you said “customer experience’’ then you probably know those companies that consistently offer best-in-class customer experience to their clients.

Create Effortless and Personal Experiences for Traveling Customers

Bright Pattern

Time away from work is a great way to de-stress, travel, and visit with friends and family. But vacation relaxation can be easily doomed if your travel and hospitality providers fail to deliver the highest level of customer service. travel

Summer Travel Underscores Need for Airlines to Overhaul Customer Service

Aspect

air travel hit a record high in 2016, a recent report from ABC News found that airlines are anticipating an additional 9 million travelers between June 1 st and August 31 st this year. Travel industry customers aren’t sitting at home buying a tangible product online.

The Future of Business Travel Is Customer Experience Innovation

Nexmo

The post The Future of Business Travel Is Customer Experience Innovation appeared first on Nexmo. Messaging Omnichannel Real-time Communications SMS Voice hospitality travel

What will the travel industry focus on in 2019?

Infinity

Technology plays a vital role in the travel industry. Last week, we visited Travel Technology Europe (TTE) for an inside scoop on how technology is affecting the travel industry. People still think Chinese travelling is group-based only.

Travel & Hospitality boom: Keeping ahead of fraudsters

Eckoh

The travel and hospitality market is growing fast but do airlines, travel agents, hotels and other operators have the right security to keep pace

Bleisure customer experience: Meeting the needs of the modern traveler

TELUS International

Learn how to deliver exceptional customer service to travelers who blend business and leisure

How to create loyal customers and brand evangelists in the travel and hospitality industry

Up Your Service

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing.

How Airlines Handle Trump’s Surprise Travel Ban

The Upsell

President Donald Trump issued a travel ban to the United States for citizens of seven mostly Muslim countries – Iran, Iraq Libya, Somalia, Sudan, Syria and Yemen, for 90 days. The post How Airlines Handle Trump’s Surprise Travel Ban appeared first on The Upsell. Case Studies air canada airlines bloomberg british airlines british airways Delta Airlines emirates Facebook muslim president trump Social media travel travel ban trump Twitter WestjetRecently, U.S.

Doing it for the ‘Gram: Instagram’s impact on travel and hospitality CX

TELUS International

Learn why more and more travel and hospitality brands are seeing the value in Instagram as a sales and customer service tool. Customer Service Channels

Doing it for the ‘Gram: Instagram’s impact on travel and hospitality CX

TELUS International

Learn why more and more travel and hospitality brands are seeing the value in Instagram as a sales and customer service tool

Travel & Hospitality: Why 'experience' can make or break you

Eckoh

Customers are spending more of their money on experiences, such as travel and hotels, and less on possessions. But are travel and hospitality companies taking full advantage

Digital Travel Companies are Leveraging Contextual Communications to Transform the Customer Experience

Nexmo

A general move towards digital technologies has been afoot in the travel industry for some time now; savvy travel companies know customer expectations are higher than ever before, and those who resist digital transformation will find themselves losing out to those who have embraced it.

The difference between good and great travel and hospitality customer service

TELUS International

CX Best Practices

Why travel & hospitality brands should sweat the small stuff when it comes to data

TELUS International

Discover how small data can offer invaluable insight into consumers' travel and hospitality needs

The Importance of Customer Experience Culture in Hotel & Travel Industry

LiveChat

The post The Importance of Customer Experience Culture in Hotel & Travel Industry appeared first on LiveChat. As you probably know, I’m nuts about customer service and great customer experience.

Travel 114

Investing in Travel Tech is critical for 2019 - here’s why

Infinity

Last year, IT investment in the UK travel industry grew 5%. Simply put, travel companies are preparing and safeguarding their resources and budgets in the event of severe economic disruption caused by Brexit. This was according to The Travolution Innovation Report.

How Flexible Phones Brought One Travel Company Closer to Its Customers

aircall

But as 110 inches of snow blanketed the city throughout the 2014-2015 season, one nearby travel agency was struggling to take advantage of local wanderlust. Working in the international tourism industry naturally requires frequent travel as well.

Trains, Pains and Automo-feels: Customer Experience During Festive Travel Time

Rant And Rave

Ah, the joys of travelling home for Christmas. Bags loaded up with gifts. The warm glow of twinkling lights in the distance. The merry camaraderie and spontaneous carol-singing on the train…. Customer Experience

How good is the digital customer experience from travel brands?

Eptica

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? So, how are UK travel companies doing in terms of online customer experience? The digital customer experience is vital to success in the travel sector.

Why Brands Must Capture Feedback from the Silent Traveller to Improve CX

Rant And Rave

Long gone are the days of traipsing into a travel agent to book a flight. The customer experience of booking a trip has changed big-time over the last decade.

New Industry Survey Focuses on Travel & Hospitality

COPC

TRAVEL CUSTOMERS HAVE THEIR SAY IN THESE KEY AREAS: CUSTOMER CARE EXPERIENCE, PURCHASE EXPERIENCE AND CUSTOMER LOYALTY. Full Travel & Hospitality Report Now Available! In this inaugural edition, travel & hospitality is the first industry in the spotlight. BUSINESS TRAVELERS: THEY TRAVEL MORE AND THEY EXPECT MORE. Compared to leisure travelers, business travelers take far more trips in any given year. of leisure travelers.

On Backpackers, Travelers, and the Customer Journey

Customer Interactions

​I am someone who loves travelling. On my most recent expedition to India, among the exotic sights, sounds and smells of the country, I noticed something about my fellow holidaymakers

On time, every time: The value of intelligent automation in air travel

TELUS International

Discover how intelligent automation is improving the passenger experience with fewer cancelled flights and personalized customer service

Unhappy holidays? The state of UK travel customer experience

Eptica

The state of UK travel customer experience. Author: James Gladwish The internet has transformed the way we buy our holidays and flights, with the majority of people now booking all or part of their travel online. Date: Wednesday, June 8, 2016 Unhappy holidays?

Attend our Travel Industry Webinar on Tuesday, Dec 6

COPC

Learn about the Customer Experience in Travel and Hospitality. Our first industry focus is the customer experience in travel and hospitality, including the customer care experience, the purchase experience, and customer loyalty. Webinar topics include the multichannel experience, channel use versus channel preference, and consumer purchase habits, for both business and leisure travelers. The post Attend our Travel Industry Webinar on Tuesday, Dec 6 appeared first on COPC Inc.

Flying is the Business of Freedom

Up Your Service

We are focusing on improving service worldwide with airlines, airport, aircraft manufacturers, governments, travel agents…and YOU! Let’s all play our part to shape the future of travel and of service.

ConcentrixCX: What If You Had CX Superpowers?

Concentrix

Automotive Analytics Banking Videos Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel VideoGet the power! Turn your team into CX superheroes and change the way customers think about your brand.

Customer Effort: How to Make Things Difficult for Customers, by Premier Inn

ijgolding

In 2017, they have already won four awards – including ‘Best Budget Hotel Chain’ (Business Traveller Awards); ‘TripAdvisor Travellers Choice Awards’ (for some of their hotels); ‘Best Midscale Hotel Brand’ (Business Travel Awards); and a Certificate of Excellence (TripAdvisor).

ConcentrixCX: What If You Had CX Superpowers?

Concentrix

Automotive Analytics Banking Videos Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel VideoGet the power! Turn your team into CX superheroes and change the way customers think about your brand.

Social Media Dominates Customers’ Online Activities

Concentrix

Automotive Thought Leadership Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelCapitalize on social media for brand building, sales, and customer service.

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Why customer experience matters now more than ever

Maru/EDR

Unsurprisingly, clothes and fashion (31%), holidays and travel (28%) and eating out and leisure (28%) are going to take the biggest hit when it comes to consumer spending over the next six months. Agile Survey Retail Travel and Hospitality VoCBrands and businesses operating in the UK are facing an uncertain time. With Brexit just around the corner, Monday’s budget announcement came with the claim that ‘austerity is coming to an end’.

The lost suitcase – the sad reality of customer experience evolution

ijgolding

Customer Journeys CX Leadership CX Professionals CX Strategy People Recovery Retail Travel

What airlines are doing to master digital transformation

TELUS International

Travel and HospitalityDiscover the new technology airlines like Air Canada, Ryanair and Lufthansa are embracing in order to get closer to the customer.