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Future of Work Expo Recap - Review and Pix

Jon Arnold

Lauderdale, and given my travel schedule, this is the first chance I’ve had to get this recap done. If any of this stokes your interest in speaking or sponsoring for 2024, just drop me a line any time! Last week was my fifth go-round as Chair of the Future of Work Expo in Ft.

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Productivity and Time Management Tips for Customer Success Managers

SmartKarrot

The more you wish your customer base to grow, the higher you need to zoom in to productivity and time management. As a Customer Success Manager , you constantly juggle between relationship building, onboarding, upselling and strive to take the customer satisfaction score a notch up. Table of Contents.

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Our Relationship with Time Management at Work with Mike Vardy

Russel Lolacher

In this episode of Relationships at Work, Russel chats with productivity expert and author Mike Vardy on our relationship with time management in the workplace and how we can look at it differently. Why “time management” is the wrong term. The trial and error of time management personalization.

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Qualifications and Skills for a Career in Customer Service Management

CSM Magazine

Some customer service manager positions may also be available in small businesses. Managers typically work full time, and their work hours may include evenings and weekends. Some international positions may also require travel. Most customer service manager positions require customer service experience.

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Multiple Workstyles May Signal the Need for New Compensation Plans at Many US Contact Centers

Taylor Reach Group

It’s easy for managers to justify lower wages for remote employees: no commute time or travel expenses, reduced stress, and improved work-life balance. Add to that self-motivation, collaborative problem-solving, time management, self-direction, accountability, digital competency, and trustworthiness.

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How to Take Your WFM to the Next Level

Call Design

If you’ve been in the contact centre space for more than a few hours, you’ve likely heard some version of the unofficial motto “Connecting the right interaction, to the right agent, at the right time.” DIRECTOR OF WORKFORCE MANAGEMENT AND ANALYTICS AT WORLD TRAVEL HOLDINGS. What does it take to get to the next level of WFM?

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Tales from a Call Center: How to Improve the Agent Experience

Netomi

This may include sourcing insights gleaned from previous conversations (this customer often travels with their dog, so this needs to be factored into travel bookings), or confirming a security question. . The chatbot can first qualify the request, before redirecting it to the appropriate agent.