Playvox

JANUARY 11, 2024

Leveraging data for accurate forecasts is the foundation of call center workforce management, because it allows you to anticipate future call volumes. This helps with the second part of the equation, which is scheduling for the appropriate number of agents for the expected workload.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Pipkins

JANUARY 14, 2019

Be sure to select a WFM software suite that can utilize enough historic data to produce accurate workload forecasts, generate optimized schedules and handle all the variables you can expect to encounter in today’s complex omni-channel contact center environments. About Pipkins. was founded in 1983. Headquartered in St.

Workload forecasts 40

Workload forecasts Contact Center Marketing Accountability 40

Playvox

MAY 25, 2023

Simply put, digital transformation is the process of integrating technology into your organization to create or modify business processes to meet changing requirements and enhance customer experience. Digital transformation is more than just purchasing technology. How Does This Impact Omnichannel Forecasting? Complaints 2.

Contact Center 55

Contact Center Workload forecasts Agent burnout Customer retention 55