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Start Planning To Provide Social Customer Support Beyond Twitter and Facebook

Ian Jacobs

Industry analysts travel--a lot. Instead, I log on to Flyertalk, a forum that bills itself as "the largest expert travel community." Social media. contact center. social customer service. social forums. But brands need to decide when and how to engage customers in these forums they do not control.

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5 CRM Features Your Company Needs To Recharge Customer Experience

Win the Customer

A mobile CRM platform enables traveling sales representatives to access prospect and customer data essential to cultivating leads and making sales from any location. Social Integration. Today’s contact lists also include social media contacts, making social integration an essential feature of an effective CRM tool.

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How to Survive the Avalanche of Customer Interactions with Automation

Inbenta

Whatever the category in which those interactions fall, they can come via several channels: Emails Phone calls Messages on social media Contact forms Reviews on dedicated websites. Bad word-of-mouth travels fast as dissatisfied customers are eager to share their negative experiences with their social circle.