Elevating Real-Time Planning: A Path to Improved Performance and Reduced Turnover
Call Design
MAY 27, 2025
Recruiting and retaining skilled Real-Time Analysts (RTAs) has always been one of the biggest challenges for contact centres. This often small but mighty team keeps customer service levels on track, protects employee wellbeing and helps avoid unnecessary cost blowouts. Ive seen it firsthand and Id bet most of you have too.
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