When IVR meets Visual Assistance – Retaining the Lost Waiting Time
TechSee
JULY 17, 2018
IVR technologies are limited without sight. Interactive voice response (IVR) is a technology that allows a computer to interact with customers through the use of voice and touch-tone telephone keypad. Assisted Service. Visual assistance in IVR can be a force multiplier for human-assisted service. Self Service.
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