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Customer Success is Changing: Top SaaS CEOs Reveal What’s Ahead

ChurnZero

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. The post Customer Success is Changing: Top SaaS CEOs Reveal What’s Ahead appeared first on ChurnZero.

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The Best Time Management Techniques for Customer Success Professionals

Amity

SaaS Tattler Issue 104: The Best Time Management Techniques for Customer Success Professionals. As a Customer Success Manager, you've got a lot on your plate. This week, we’re looking at the top time-management techniques for Customer Success Managers. ” So, what’s a CSM to do?

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What Support Metrics Should SaaS Companies be Using?

Kayako

As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would be one of them, huh? But this is your life as a manager developing a SaaS customer support model that scales. 5 Metrics that shape your SaaS customer support model. And there’s so many metrics you can track !

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Productivity and Time Management Tips for Customer Success Managers

SmartKarrot

The more you wish your customer base to grow, the higher you need to zoom in to productivity and time management. As a Customer Success Manager , you constantly juggle between relationship building, onboarding, upselling and strive to take the customer satisfaction score a notch up. Table of Contents.

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The Essential Guide to SaaS Product Management

SmartKarrot

It is quite known that nearly 80 percent of companies use SaaS applications for various functions in their system. It is mostly SaaS products that rule the roost in the business world. SaaS or on-demand software goes back to the 1970’s. Managing these software solutions became important. What is SaaS Product Management?

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You’re In The Cloud, But Have You Adopted SaaS?

Calltools

So then what is SaaS and what does it have to do with Dropbox? Software as a service (SaaS), exists, in part, in “the cloud” and is well-known in the world of business. If you aren’t adopting SaaS into your business yet, you’re probably behind your competition. What is SaaS?

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Tips for Staying on Top of Your Company’s Projects

Joe Rawlinson

If you’re a do-it-all business manager with the basics of project management, you can opt to lead your company’s project. Luckily, today’s digital transformation has made learning time management and other critical project management-related concepts easier.

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