The Best Time Management Techniques for Customer Success Professionals

Amity

SaaS Tattler Issue 104: The Best Time Management Techniques for Customer Success Professionals. As a Customer Success Manager, you've got a lot on your plate. This week, we’re looking at the top time-management techniques for Customer Success Managers.

What Support Metrics Should SaaS Companies be Using?

Kayako

TTFR – So many acronyms, so little time! As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would be one of them, huh? But this is your life as a manager developing a SaaS customer support model that scales.

SaaS 90

You’re In The Cloud, But Have You Adopted SaaS?

Calltools

So then what is SaaS and what does it have to do with Dropbox? Software as a service (SaaS), exists, in part, in “the cloud” and is well-known in the world of business. If you aren’t adopting SaaS into your business yet, you’re probably behind your competition. The Difference Between Cloud and SaaS The two might sound similar, but they’re not. SaaS is a remote software delivery method that uses an online subscription. What is SaaS?

SaaS 12

How a Proactive CSM Manages Their Time

Amity

Issue 78 - How a Proactive CSM Manages Their Time. As a Customer Success Manager, you’re expected to be proactive. In a recent survey of over 700 CSMs, Glide Consulting LLC found that the most commonly reported frustration of a CSM was time management.

5 Common Mistakes Customer Success Managers Make When Managing Their Day

ChurnZero

5 Common Mistakes Customer Success Managers Make When Managing Their Day (And How You Can Avoid Them). Don’t we all, but the saving time is money is especially true when you are in charge of managing your customer’s success, which ultimately drives renewal revenue. . Productivity and time management skills don’t come natural to everyone and that’s okay. Here are five common time management mistakes you should avoid as a Customer Success Manager.

SaaS 45

The Life Of A CSM As Told By The Oscars

Amity

If you don’t live under a rock and maybe check social media from time to time, you’ll know that the Oscars took place last weekend, and like every year, they did not disappoint. Jennifer Lawrence and Emma Stone are just having a good time. Stars.

SaaS 70

CSM from the Trenches: Mentors – Vic Kasoff, Director of Customer Experience, NarrativeDx

ClientSuccess

This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. With so many priorities being juggled by the CSM team, time management and prioritization are key.

Top 18 Most Influential Women in the Sales World (2019 Ready)

CrazyCall

Before joining Salesforce she spent decades in various sales and leadership positions, managing both start-up and Fortune 500 sales organizations, including Gartner. She’s been helping companies grow for more than 20 years and in the meantime her interactive online training on social selling, time management and other sales topics has been rated top of the country. Must-read: Managing vs. Leading: Does Your Team Know the Difference?

Sales 101

12 Customer Success Best Practices That Can Positively Impact Your Work as a CSM

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. With so many priorities being juggled by the CSM team, time management and prioritization are key.

Marketing Manager

Stratifyd

By enabling real time visibility into what customers are saying, we reduce the time to value and allow brands to make business decisions quickly. As a Marketing Manager with Stratifyd, Inc. Develop and manage the marketing strategy for all marketing channels.

A Consistent 98% Customer Satisfaction (CSAT) isn’t Difficult to Achieve

CSM Magazine

Every single time. What Cannot be Measured, Cannot be Managed. You are essentially asking your customers whether or not they will take the time to share positive reviews about your business. Monica Maria is the Content Marketing Manager at Freshworks.

CSM from the Trenches: Mentors – Sam Feil, Customer Success Manager, ClientSuccess

ClientSuccess

This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. From : Sam Feil , Customer Success Manager. Time management has always been a practice I’ve been looking to better as a CSM. I’ve found that my schedule is often booked back-to-back with no time in between calls (which can make transitioning to the different conversations difficult).