Spearline

MARCH 24, 2022

Perceptual evaluation of speech quality – a standard The perceptual evaluation of speed quality has become a telecommunications standard. However, our global telecommunications industry grew with opinions at the heart of quality management. Standards offer comfort.

Telecommunications 97

Telecommunications voip Government Quality management 97

Spearline

SEPTEMBER 8, 2020

Latency is the time taken from when one person speaks to when the other person hears. Spearline is the leading network intelligence company in the telecommunications industry. There are many factors that can affect this time and the complexity of today's enterprise networks make it a challenge. New to Spearline?

Telecommunications 98

Telecommunications Enterprise Customer effort Personalization 98

ShepHyken

MARCH 12, 2021

Every business needs to offer novel solutions to close high-value B2B deals with confidence, even if they haven’t seen the products in-person or aren’t visiting the seller’s place. With air travel, in-person meetings and conferences curtailed right now, it is the only way businesses can sail through the pandemic revival stage.

B2B 365

B2B Journey mapping B2C Telecommunications 365

Spearline

FEBRUARY 8, 2022

Contact center agents benefit from automated feedback which is objective, personalized, and delivered in real-time to assist them in delivering great service. Today’s telecommunications infrastructure is a cocktail of legacy TDM networks tied into IP transit links and converged corporate networks.

Analytics 98

Analytics Telecommunications Big data Customer emotions 98

Spearline

SEPTEMBER 30, 2021

Even long-term home-office workers have their challenging days when network services and telecommunications networks just aren’t up for the task of demanding web collaboration. In the world of conferencing, where multiple persons each bring some level of poor quality into a call, the collective experience can decline exponentially.

Telecommunications 98

Telecommunications Marketing Personalization Management 98

Spearline

JANUARY 13, 2023

Click on the button below, or use the discount code ” SPEARLINE ” to save $500 on an entire in-person, or virtual conference pass (Tuesday – Thursday) Meet your Spearline team at Enterprise Connect! The Spearline platform in particular, tests inbound telecommunications services, as well as dial-out.

Enterprise 98

Enterprise Telecommunications Consulting Consulting 98

TechSee

MAY 18, 2023

From telecommunications providers to insurance companies, TechSee has formed partnerships with a wide range of organizations eager to integrate VIS into their own customer service and support workflows. That answer is down to a few key reasons.

Telecommunications 109

Telecommunications Self service Best practices Customer Experience 109

Global Response

MARCH 27, 2024

With this understanding, customer service representatives can personalize services, resolve issues more efficiently, and proactively address potential concerns. The vast amount of personal and sensitive information handled by call centers makes them a target for cyberattacks.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

Hodusoft

OCTOBER 26, 2023

billion robocalls between January and August 2023, and each person receives about 17 spam calls every day. As per the Federal Trade Commission, robocall scams yielded a median loss of USD 1,400 per person in 2022! Maybe the caller is from a company, and they know the company but not the specific person. “C”

Telecommunications 52

Telecommunications Government Education voip 52

Spearline

OCTOBER 6, 2020

From 24/7, 365 days of the year personalized support, to developing innovative solutions that ensure you never miss an important call, we have you covered every minute of every day. Spearline is the leading network intelligence company in the telecommunications industry. New to Spearline?

Telecommunications 98

Telecommunications Surveys Enterprise Feedback 98

VirtualPBX

SEPTEMBER 19, 2023

VirtualPBX’s auto attendant feature intelligently routes calls to the right department or person, enhancing efficiency and customer service. VirtualPBX’s victory in this category underscores the transformative impact of our Business Phone Plans on the telecommunication market.

Telecommunications 105

Telecommunications Enterprise Marketing Personalization 105

Spearline

JANUARY 27, 2022

The new customer experience Businesses depend heavily on telecommunications to engage with their customers. It is simply more satisfying and comfortable for the customer to engage in conversation with a person. This is particularly true where the business transaction value is high or the customer service request is complex.

Management 98

Management Telecommunications B2C B2B 98

Spearline

MARCH 2, 2022

Click on the button below, or use the discount code ” SPEARLINE ” to save $500 on an entire in-person, or virtual conference pass (Tuesday – Thursday) Or alternatively, receive a FREE Expo Plus pass! Meet your Spearline team at Enterprise Connect! As an exhibitor, we have an exclusive discount code to offer you.

Enterprise 98

Enterprise Telecommunications Consulting Consulting 98

Spearline

NOVEMBER 5, 2020

Dan kicked things off by stating that all the difficulties seen by the telecommunications industry during the COVID-19 period have been unprecedented. ’ In the early stages of the pandemic, Hayes shared – telecommunications networks around the world struggled. This is one of the more interesting areas to observe.

Telecommunications 95

Telecommunications Chief Customer Officer voip Enterprise 95

Vcaretec

JUNE 6, 2022

At the end of the day, whether you’re in retail and ecommerce, wireless and telecommunication, or a healthcare or insurance provider, you need to look at customer support holistically, not on a just on a transactional basis. CON - Another way that language and culture creates a barrier is with your customers’ names.

Customer Care 89

Customer Care Wireless Telecommunications outsourcing 89

Spearline

FEBRUARY 18, 2021

Buckley said that monitoring telecommunications trends that emerged from lockdowns and WFH efforts allowed the organisation to make some priority changes to its product development roadmap. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out.

Telecommunications 96

Telecommunications Technology Customer Support Personalization 96

Spearline

JUNE 22, 2020

Polish-born astronomer Nicolaus Copernicus was the first person to propose that the earth was not the center of the universe. Spearline is the leading network intelligence company in the telecommunications industry. Poland has more than 15 Nobel prize laureates, of these 4 were for Peace prizes and 5 in literature. New to Spearline?

Telecommunications 98

Telecommunications Enterprise Personalization Management 98

Spearline

DECEMBER 24, 2020

These priceless conversations and interactions are reliant on strong telecommunication networks across the globe. There are several services available which offer personalized videos from the man himself. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out. Why Spearline?

Telecommunications 97

Telecommunications Government Technology Customer Experience 97

Spearline

MARCH 29, 2022

Personally verified by Spearline Spearline’s dedicated 24/7, 365 days of the year support team will personally verify any issues that arise, before the alert is issued. Spearline’s support team will personally verify poor quality tests before an alert is sent. Quality alerts are issued by phone or email.

Telecommunications 98

Telecommunications Benchmark Healthcare Banking 98

Spearline

APRIL 21, 2020

As a result, no one should ever touch the head of another person, even a child. Spearline is the leading network intelligence company in the telecommunications industry. It is considered disrespectful to touch anyone on their head, even a child. In Thai culture, the head is considered to be the most important part of the body.

Telecommunications 97

Telecommunications Enterprise Marketing Personalization 97

Spearline

DECEMBER 7, 2022

For me personally this is a very exciting day. Spearline is the leading network intelligence company in the telecommunications industry. You embed their SDK (software development kit) within your application, it then siphons the metrics it needs to its servers for further analysis – similar in many ways to our watchRTC product.

Telecommunications 98

Telecommunications Engineering Metrics Marketing 98

CSM Magazine

JUNE 27, 2023

With Zenarate’s AI Coach, newly hired and tenured agents in training role-play with their personal unbiased AI Coach, from home or office, using their own natural language without any scripting. Zenarate uses leading NLP and NLU to provide agents a life-like simulation training experience. For more information, visit www.Zenarate.com.

Coaching 59

Coaching Telecommunications Healthcare First call resolution 59

PeopleMetrics

JULY 17, 2018

Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. In this example, VoC would reveal negative customer sentiment immediately, allowing the telecommunications company to course-correct. Market Research vs. VoC. Different Purpose, Different Audience.

Telecommunications 210

Telecommunications Wireless Surveys Feedback 210

Spearline

NOVEMBER 24, 2021

In telecommunications, latency is the time between when you speak, to when the other person hears your voice. Spearline is the leading network intelligence company in the telecommunications industry. So, what exactly is latency? If latency values are high, it can be difficult to conduct conversations and cause frustration.

voip 98

voip Telecommunications Transportation Call flow 98

NobelBiz

AUGUST 22, 2023

In the context of telecommunications, cost efficiency is a pivotal consideration, and NobelBiz takes this aspect to new heights by implementing an ingenious system. By upgrading your telecommunication system, you demonstrate a commitment to staying at the forefront of technology.

voip 98

voip Telecommunications Contact Center Contact center software 98

Inbenta

MAY 16, 2022

In the last few years, the telecommunications industry has taken a significant hit in spending. It’s already predicted that revenue for telecommunication AI technology is going to grow exponentially. Telecommunication call centers are often inundated with repetitive requests around the clock. 2020 saw spending drop to $1.3

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

Anexa BPO

MARCH 30, 2020

To our community, The circumstances we are currently facing represent a series of both personal and professional challenges for us all. The Covid-19 outbreak has impacted the lives of thousands of people around the world, and at Anexa our thoughts are with all those so far affected by the virus.

Telecommunications 52

Telecommunications Government Contact Center Accountability 52

CSM Magazine

OCTOBER 18, 2023

With Zenarate, they can eliminate language barriers that had hindered the training process and deliver personalized service in customers’ native language to please customers. The addition of expanded language support is significant for global brands. For more information, visit www.zenarate.com.

Coaching 59

Coaching Feedback Telecommunications First call resolution 59

Customer Interactions

SEPTEMBER 18, 2013

What does it take to be a successful 9-1-1 telecommunicator? Good old-fashioned detective skills typically aren’t part of the job description, but this year’s PSAPs’ Finest Telecommunicator of the Year was able to apply her quick thinking and sleuthing to help police nab the bad guy. Public Safety Security'

Telecommunications 29

Telecommunications Personalization 29

Call Experts

APRIL 8, 2024

We rely heavily on these essential services, from electricity and water to telecommunications and internet services. Utility companies can deliver personalized and inclusive customer service experiences by employing agents proficient in various languages, building trust and loyalty among customers from different cultural backgrounds.

Contact Center 52

Contact Center Customer Service Self service Call Center 52

ShepHyken

AUGUST 15, 2017

Shep and Jason discuss that by creating trust with your customers, you create loyalty And, you do that by delivering a personalized experience that is consistently above average. At just fourteen-years-old, he started his own telecommunications and hardware distribution business. Jason adds that the small things matter.

Telecommunications 204

Telecommunications Customer Experience Personalization Customer Service 204

Spearline

APRIL 20, 2021

Customers often choose to ring when they need a problem resolved urgently or need to speak to a person about a complex issue. They expect to be able to converse directly with a person at the other end of the phone and resolve the problem. Spearline is the telecommunication industry’s leading network intelligence company.

Telecommunications 75

Telecommunications voip Wait times Call Center 75

Hodusoft

MARCH 29, 2022

The HoduSoft team was enlivened to participate in the event and meet customers personally gathering feedback on our UC products driving them towards further improvement. “We We are elated knowing the impact of our UC products from our customers. Emerging Trends in Call Contact Center Market.

voip 98

voip Telecommunications Contact Center Call Center 98

Spearline

JULY 11, 2019

There is a massive dependency on telecommunications services to connect with customers in the interest of efficiencies. Telecommunications has provided great business benefits, introducing more flexible working for employees and allowing businesses to interact with customers easily, globally. Mobile Telecommunications.

Telecommunications 63

Telecommunications Enterprise Customer retention Sales 63

TeleDirect

JANUARY 12, 2022

If the COVID-19 pandemic taught us anything – besides the importance of personal health – it’s that face-to-face communication has been redefined…forever. And the telehealth vs in person debate isn’t going away anytime soon. Plus, telehealth helps limit the costs associated with in person visits.

Business Process Outsourcing 62

Business Process Outsourcing Healthcare Telecommunications outsourcing 62

Spearline

JULY 12, 2022

Poor voice quality affecting your personal calls is frustrating. Test voice call quality being provided by your telco/carrier Businesses rely on their telecommunications carrier to provide an agreed level of service. , ‘Can you repeat that?’… If your business relies on those voice calls though, just sitting back is not an option.

Telecommunications 98

Telecommunications Engineering Interactive Voice Response voip 98

Spearline

NOVEMBER 18, 2021

Latency is the time from one person is speaking to when the other receiver is hearing. The International Telecommunications Union (ITU, 2003) has issued recommendations in which it identifies that users are unhappy when latency reaches 500ms. Could your customers be suffering and struggling with network delays?

Telecommunications 98

Telecommunications Call flow Benchmark Personalization 98