Outbound Telemarketing Script Tips

Quality Contact Solutions

Outbound telemarketing can be a powerful marketing tool if you know how to approach the customers. Try out these useful tips which can help you create a perfect outbound telemarketing script. When you get into the writing zone, think about the outbound telemarketing like a performance.

Does Telemarketing Still Have a Place in Lead Generation?

OctopusTech

One of the tried and tested ones is telemarketing services. Does Telemarketing Still Work? For decades, businesses have relied on telemarketing as one of its key tactics to reach out to new and existing customers. Arguments against telemarketing.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Membership Telemarketing: Telemarketing Laws Compliance

Quality Contact Solutions

When our company first started working with associations and membership renewals telemarketing, I was a bit surprised to learn that placing telephone calls to renew professional individual memberships must comply with all telemarketing regulations. By Angela Garfinkel, President.

Number of Ways Telemarketing can help Grow Your Business

OctopusTech

A telemarketing service is a quick and affordable method that uses the telephone to contact prospective customers in order to help generate leads, make sales along with gathering marketing information. f) Helps expand your sales territory.

Working with B2B vs B2C Telemarketing for Business Growth

OctopusTech

Telemarketing has always been an invaluable sales asset among entrepreneurs throughout the world, though no matter how successful a campaign you run, the difference between its success and failure will always boil down to the techniques used in planning and proper execution of those campaigns.

Best Telemarketing Companies Focus on Their Niche

Quality Contact Solutions

The best telemarketing companies understand the niche they serve and define their growth strategy to deliver the highest performance in that niche. At Quality Contact Solutions, we’ve defined our niche as sales. We exist because the world is driven by sales.

How to Use Artificial Intelligence for Better Outbound Sales and Telemarketing

Outsource Consultants

A recent article by Steve Woods discusses how artificial intelligence technology can help sales departments become more efficient. The key is to perform due diligence when trying to find AI-based apps for a sales team. Need an outbound contact center to drive sales and boost revenue?

3 Standout Asia-Pacific Countries For Contact Center Outsourcing

Outsource Consultants

We have over 25 years of experience working in the call center outsourcing industry. For offshore contact center outsourcing, it’s hard to top a few of the countries located in Asia-Pacific. The post 3 Standout Asia-Pacific Countries For Contact Center Outsourcing appeared first on

How Call Center Outsourcing Can Save You Time and Cost

CSM Magazine

A cheaper way to ensure service levels are maintained is outsourcing. Many parts of a business can be outsourced, including call centers. Outsourcing is a sensible way to ensure the growth of a company without going over budget. Why Outsource Call Center solutions?

Why use call monitoring in your call center

Quality Contact Solutions

Are you getting the completes/sales you expected? If you’re looking for a team that has the ability to meet KPIs and provide high quality service in a call center environment, give us a call at 1-866-963-2889 and press 1 for sales. QCS At Home is a work-from-home telemarketing and call center solution focused on business to business outbound telemarketing, test-bed projects and special programs which are typically not well-suited for the traditional brick and mortar call center.

Nearshore Contact Center Outsourcing Spotlight: Costa Rica and Panama

Outsource Consultants

There’s been a surge in popularity with nearshore contact center outsourcing locations. These locations are stable, safe, and mature outsourcing markets that can offer great value. These vendors also provide outbound services such as telemarketing, lead generation, and sales.

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

Outsource Consultants

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay. The Philippines has dominated the offshore outsourcing market for the last decade and has become the largest outsourcing market in the world. outsourcing vendors.

Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

We have seen a demand for nearshore contact center outsourcing locations. Honduras is great for companies because of its competitive labor wages, their government is supportive of the outsourcing industry, and their world-class fiber optic technology.

Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. The primary hub for contact center outsourcing in Belize is Belize City, home to a high percentage of the country’s 333,200 people.

Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

Outsource Consultants

We have seen a demand for nearshore contact center outsourcing locations. They are focused on boosting company revenue with an emphasis on increased sales conversion rates while also delivering high CSAT scores and providing elite customer experiences. Sales and telemarketing.

4 Reasons Sales Agents Need to Have Customer-Centric Mindsets

Outsource Consultants

4) Implement quality incentive programs and top-tier training to ensure sales and customer service mesh together instead of being in silos. . 4 Reasons Sales Agents Need to Have Customer-Centric Mindsets. Companies want their call center agents to provide high-quality customer service and deliver ROI in the form of higher sales conversions. It’s no longer good enough for companies to have strictly sales-focused agents who are constantly pushing for more.

5 Key Outbound and Inbound Contact Center Solutions

Outsource Consultants

For these companies, Chua recommends outsourcing with contact centers to provide “blended” communication. Small to mid-sized companies can benefit greatly from contact center outsourcing. In addition, contact centers can provide inbound telemarketing.

Is Outbound Telesales Making a Comeback?

Robert Davis

Aggressive cold-calling practices, fraudsters, scam artists, relentless robocalls… it’s easy to see why telemarketing’s much-maligned reputation has been dominated by images of the illicit “boiler room” operation. Likewise, the number of telemarketing operations in the U.S.,

Is outbound telesales making a comeback?

Robert C. Davis and Associates

Aggressive cold-calling practices, fraudsters, scam artists, relentless robocalls… it’s easy to see why telemarketing’s much-maligned reputation has been dominated by images of the illicit “boiler room” operation. Likewise, the number of telemarketing operations in the U.S.,

Difference Between Call Center and BPO That Makes the Difference

OctopusTech

We often make the mistake of merging the two terms Call Center Outsourcing and Business Process Outsourcing with each other. And we are doing it for so long that we never once thought these two terms might have different meanings. Well, let me tell you, they have.

Understanding Different Inbound and Outbound Call Center Services

OctopusTech

b) Inbound Sales recently are becoming more profitable than their traditional outbound counterparts since its focus is primarily based on becoming found by desired customers. Are you still looking to outsource your call center services?

Better Business Growth, Superior Customer Service & More: How a Call Center Benefits Your Business

TeleDirect

From effortless business growth to streamlined customer service, an expertly outsourced call center is the ideal tool to boost productivity. While most firms lack the internal resources to effectively implement and manage a customer contact center, today’s business process outsourcing (BPO) solutions – including TeleDirect’s highly flexible, affordable call center platform – provide exceptional performance across a wide variety of industries.

Faces of Customer Experience: Melissa Kovacevic

Customers That Stick

Melissa enjoys “on the job” coaching with front-line center leaders responsible for improving agents’ service and sales skills. One of the first contact center jobs I had was as a supervisor with a telemarketing outsource company. Meet Melissa Kovacevic!

Contact Center vs. Call Center: What Is the Difference?

aircall

Contact centers are also operated by outside companies, and are used to handle customer service but also to take on other activities such as telemarketing, debt collection, and billing services. Generally call centers are used to handle customer service, technical support or sales.

Contact Center vs. Call Center: What Is the Difference?

aircall

Contact centers are also operated by outside companies, and are used to handle customer service but also to take on other activities such as telemarketing, debt collection, and billing services. Generally call centers are used to handle customer service, technical support or sales.

Working in a Call Center: The Definitive Guide

aircall

More and more call centers are moving back from outsourced outposts in the developing world, and several have gone completely virtual. Telemarketer. Contacts and targets potential customers for the sale of products and services. Working in a call center means being the first point of contact for a customer getting in touch with a company. As customers in every industry become more tech-savvy, the call center model has been evolving.

How to Determine Inbound Service Level Goals

Quality Contact Solutions

Is it a sales driven call or a service driven call? If it is a sales call, the last thing a call center manager wants is a customer hanging up and calling a competitor because they could not get through to an agent (resulting in lost revenue for the company).

Companies Looking for Call Center Services: Look At This

Quality Contact Solutions

If you’re looking for a team that has the ability to meet metrics and provide a great experience for your customers, give us a call at 1-866-963-2889 and press 1 for sales. Other Articles You Might Find Interesting: Successful Outsource Telemarketing Using Call Blending.

Outbound and inbound call center manager’s formula for worthwhile work

Quality Contact Solutions

As a contact center sales coach and manager, I’ve found that one on one interaction with my team members to discuss work habits and improvements is worthwhile work. Other Articles You Might Find Interesting: Worthwhile Work = Success in Telemarketing Agencies.

CECP Certification Earned by QCS Staff

Quality Contact Solutions

announced today that Julie Kramme, Director of Sales and AJ Windle, Director of Client Engagement have earned their Customer Engagement Compliance Professional (CECP) certification through the Professional Association for Customer Engagement (PACE).

Top Contact Solutions Expert: Team Member Spotlight

Quality Contact Solutions

Julie is an outsourced telemarketing and call center operations expert. There are 3 characteristics that make Julie a great Sales Executive with QCS. Julie works hard after the sale to ensure each client program is successful. Angela Garfinkel, President.

Call quality monitoring best practices: Making the case for collaboration

Quality Contact Solutions

If you are hiring an outsource call center provider , I’d advise that before you make a selection be sure the candidate company has a good process for working with the agents. Telemarketing Quality Assurance: Lessons Learned. Stay Up to Date on Telemarketing Services News from QCS.

Use this call center requirements checklist to find the right partner

Quality Contact Solutions

Are you looking for a partner to support your outbound sales or inbound customer service? You’re outsourcing an important part of your company, so you’ll want to make sure they have the experience to represent your brand well. By Megan Hottman, Operations Manager and Brand Evangelist.

How to use outsourced telesales for increased market share

Quality Contact Solutions

What is outsourced telesales? Outsourced telesales is partnering with an external organization to help sell your products or services directly to the customer by telephone. There are a number or reasons a company may look at outsourcing all or part of their business.

How Much Training is Too Much in Outbound Telemarketing?

Quality Contact Solutions

You oversee a team of outbound telemarketing appointment setters in a call center. Things still aren’t improving, and you now begin to see your attrition increase, your employees are losing focus, and sales are dropping. Issues Caused by Over-Training in Outbound Telemarketing.

The 3 C’s of Outsource vs. In-House Call Center Options

Quality Contact Solutions

Making the determination on whether you should use or continue to use an in-house call center versus an outsource call center is no small decision. The key benefit to our clients is that they do not need to invest as heavily in managing the outsourced telemarketing program.

QCS Launches Telemarketing Services Solution for the SMB Market

Quality Contact Solutions

QCS SMB will focus on serving the unique needs of small and medium business by offering an elastic pool of agents to handle both inbound and outbound programs with an emphasis on lead generation, lead qualification, data enhancement and other business to business sales support functions. From managing various client inhouse telemarketing centers for both B2B and B2C businesses, to starting multiple outsourced telemarketing companies, Steve’s experience runs the gamut.

‘Tis the Season… For Inbound Telemarketing Overflow

Quality Contact Solutions

Savvy call center managers and executives responsible for the call center’s success know that using a third-party inbound telemarketing company can provide some much-needed relief. A third party inbound telemarketing team can quickly ramp up. By Ryan Apodac, Operations Manager/Trainer.

Why You’re not just doing B2B Appointment Setting

Quality Contact Solutions

How are the agents viewing open times on the sales team’s calendar? Whether you are looking to increase appointment volume, quality or are starting a new b2b appointment setting campaign, give us a call at 1-800-963-2889 and press 1 for sales. By A.J. Windle, Director of Operations.

B2B 62

Top 6 Reasons to use technical support call center outsourcing

Quality Contact Solutions

It’s not uncommon for organizations to look towards outsourcing to support business demands that it cannot handle. This could be sales, accounting, customer service, payroll and general human resource management. An outsourced technical support call center will improve SLAs.