Call More and Convert Better With Our Auto Dialer

An auto dialer is software that dials numbers automatically from a pre-defined list of contacts in a campaign. The idea is to eliminate manual dialing and improve call-connect ratios.

Here’s how it works:

• Your agent creates a new campaign on their JustCall dashboard and uploads contacts from your CRM.
• The auto dialer dials numbers one by one, assigning a call to your rep as soon as it’s picked up.
• While on call, the agent can refer to an on-screen script and take notes.
• Once the call ends, the agent can rate the call, add more notes, and take a break.
• The agent then resumes the campaign, and the auto dialer dials the next number.
• If a number isn’t reachable, the auto dialer skips it and moves on to the next one.
• If a call goes to an answering machine or a busy tone, the auto dialer can drop a pre-recorded voicemail for that contact.

• Reduced idle time:

  Your agents don’t waste any time on busy tones or answering machines, and only spend time talking to leads and customers.

• Improved productivity:

  Automatic dialing, easy segmenting, and effective filtering means your agents are more productive and bring in more revenue in a day.

• Error-free calling:

  Your agents don’t accidentally dial the wrong number or spend time on invalid contact details.

• Actionable data:

  JustCall’s call recording and monitoring capabilities give you deep insights into campaign and agent performance, helping you optimize and course-correct easily.

• Greater revenue:

  More meaningful calls and better conversations equals greater revenue per rep.

Yep! Auto dialers and predictive dialers work toward the same goal — maximizing productivity — but take different approaches to it.

• Automatic dialer:

  Streamlines the dialing process by segmenting contact lists, automatically dialing numbers one by one, and only assigning calls that get picked up.

• Predictive dialer:

  Uses algorithms to determine optimal calling times, prioritize leads, predict when an agent becomes available, and initiate the next call automatically.

Learn more about the JustCall Predictive Dialer.

The JustCall Auto Dialer comes as part of all our plans, starting with the ‘Essentials’ plan priced at $19 per month per user, billed annually. Learn more about JustCall pricing and plans.

No, auto dialers are not illegal. However, restrictions on their usage vary across geographies.

E.g. TCPA laws in the US have strict guidelines around how automated dialing systems must be used, while India has similar but more relaxed regulations. In the EU, all dialer software must adhere to GDPR privacy regulations.

JustCall is TCPA, GDPR, and HIPAA compliant and is completely legal to use. Learn more about our security and compliance standards.

An auto dialer is far more powerful than a conventional phone system, but it has two shortcomings.

Other types of dialers include power dialers, preview dialers, predictive dialers, and progressive dialers. Let’s see where each of these is most helpful.

• An auto dialer won’t work without a stable internet connection. So if your internet speed is slow or the majority of the bandwidth is being accessed by other systems, you may see audio quality and call-dropping issues.

  But this is an easily rectifiable situation: ensure that you have a high-speed internet plan from a reputed internet service provider, ask your IT team to prioritize bandwidth for the auto dialer when your team is running campaigns, and if possible, use an ethernet connection for faster and more stable internet speed.

• An auto dialer won’t work if there’s a power outage. This is simply because a power outage will terminate your internet connection, which the auto dialer can’t function without.

  The fix is straightforward here as well: if your area is prone to power outages, invest in a backup electricity system for your workspace. Parallelly, your sales reps can also keep the dialer app downloaded on their phones and continue making calls via cellular internet.

With high-speed internet access becoming more affordable across devices, and stronger power systems across cities, these issues are rare and can be easily mitigated.