Call Center Software

What Is a Sales Call Centre and How Is It Beneficial?

The attention is on every sales call center! But how and why?

Sales call centers have become essential to many businesses, serving as customers’ first point of contact and providing valuable support and assistance. These centers can play a significant role in helping companies to improve their bottom line, increase customer satisfaction, and expand their reach.

One of the most significant benefits of call centers is their ability to provide fast and efficient customer service. Businesses can quickly address customer complaints and resolve issues with a dedicated team of customer service representatives available to take calls. 

This can lead to increased customer satisfaction and loyalty, a fact backed by 96% of consumers. 

An in-house sales center also allows you to modify your sales strategy based on real-time analysis from customer interaction. 

A key benefit of call centers is allowing businesses to expand their reach. Call centers can help companies expand their customer base and reach new markets by providing support and assistance in multiple languages.

Also, operating your own sales call center gives you complete control over all aspects of the sales process, from the technology used down to the script.

The advent of sales call center software allows you to set up and run your contact center for your sales team at extremely low costs to reap all of the benefits mentioned above for our business. It could also set you apart from your competition to gain a competitive edge in your niche. 

This comprehensive guide will cover all the steps and details you need to start, run, and grow a thriving sales contact center. We will look into a call center’s setup requirements, call center setup costs, call center installation requirements, and a lot more.

What is a Call Center?

Call centers are a cost-effective way to manage inbound customer service calls and outbound sales calls. It’s a centralized setup that enables a business to reach out to potential or existing customers for different purposes. Some call center services include sales, customer service, tech support, order processing, and marketing. 

A call center setup can be internal or external.

An internal call center is located within the organization. Internal call centers are usually operated by the organization they represent and provide direct sales or customer service to that company’s customers.

An external call center refers to a third party that handles customer calls on behalf of the company they represent.

It’s worth noting that there’s a difference between a call center and a contact center. While the former solely relies on the telephone as a communication channel, the latter also uses other mediums like emails, chats, apps, and websites for communication. However, many people use both these phrases interchangeably.

How Does a Call Center Help Your Business?

Some businesses can use the sales call center to sell their products through cold calling, others can use sales contact software to provide tech assistance to their customers.

The purpose of a call center setup defines its category. The one that focuses on outgoing calls is called the outbound call center. And the one that focuses on inbound calls is called the inbound call center.

Similarly, how a call center is set up defines its broader type. If it operates from a centralized, physical location, it’s called an on-site call center. If it operates entirely remote, it’s called a virtual call center.

All said, irrespective of the type or categorization, here are some of the ways setting up a call center can help a business:

  • Improved customer experience: By offering individualized, effective, and efficient customer service, businesses can raise customer satisfaction and loyalty and, as a result, increase sales and revenue.
  • Enhanced effectiveness: Businesses can benefit from running their call centers as they help speed up the response time for customer queries or provide the required support, which can significantly improve customer satisfaction and retention.
  • Improved insights into customer behavior: An internal call center makes it easier to gather, store, and analyze customer data, giving businesses essential insights into consumer preferences and behaviors which they can use to modify strategies and drive sales.
  • Ensure business availability 24/7: By operating a call center, businesses can be available around the clock to address and resolve any issues or complaints, which can help set you apart from your competition,  improve your brand’s reputation, draw in more customers, and increase revenue.
  • Ensure top-notch service: With an in-house call center setup, businesses can provide specialized training for all their agents and ensure that customer service is top-notch. 

In this mix, telesales is the most prevalent objective or purpose of a sales call center wherein companies leverage cold calling to increase their sales.

Telesales involves contacting people via the telephone to directly promote and sell products.

Tech Stack You Need to Run a Sales Call Center

Provided you have established the type of call center you want to set up (physical location or virtual), all the paperwork has been taken care of, and a defined budget is in place…

…it’s time now to invest in the right tech solutions you would need to operate a sales call center.

Now the type of call center technologies you should get largely depends on the type of business you’re running, the goals you’re after, the kind of clients/customers you’re targeting, and the budget you have.

That said, here are some of the common cold call center technologies your team members will require to function effectively and achieve more: 

VoIP

VoIP phones are a great alternative to traditional desk phones in the workplace. They require little installation and maintenance, allowing you to access your phone system from anywhere.

VoIP also comes with many features that allow it to stand out from traditional landlines. It works over the internet and connects your calls to any phone, anywhere, at any time. It’s more affordable than traditional phones, which allows companies to save money on office costs and increase productivity.

SIP Trunking

Session Initiation Protocol or SIP trunking is a great way to lower your phone bill and update your technology. SIP trunks are a VoIP solution that’s made for businesses in need of an upgrade.

If you have outdated equipment but aren’t quite ready to upgrade to VoIP, SIP trunks are the perfect solution. They allow you to utilize the latest communication technology while keeping your existing equipment working. It enables multi-channel calling.

There are two main types of SIP trunks: hosted and non-hosted. Hosted is the simplest option, but non-hosted provides more flexibility and control over your communications system.

CRM

A CRM (Customer Relationship Management) system is a database of customer records, all within one platform. For a sales call center, having a CRM system that works well with it is a must. Without it, your business will have no ‘long term memory’. 

A CRM allows you to store contact information and notes on each customer. This includes everything from their physical address to their preferred method of communication.

By keeping relevant data, as well as all the records of interaction with respective customers, you will be able to deliver a consistent experience to those customers, elevating your pitches and delivering a great experience to customers. 

Call Queuing 

Queuing technology improves customer experience, customer satisfaction, and customer retention.

It reduces the number of abandoned calls by ensuring that customers do not fall off the queue while they are waiting to be served.  Once you implement call queuing, customers who call in will all be queued under a Live Queue Box. 

IVR

The Interactive Voice Response (IVR) is an automated voice response system used by call centers to provide a menu of choices to callers in lieu of live agents.

An IVR menu is often used as the first point of contact for customers and the business. The purpose of an IVR menu is to collect information from callers at the start of their call so that they do not need to wait on hold while a human agent becomes available.

An IVR system can also be used to provide information about particular products or services, turning a cold lead into a sales-ready prospect.

Predictive Dialers

A predictive dialer is a system that dials telephone numbers automatically. It is used primarily in lead generation, appointment setting, and direct selling. Agents in a telephone call center use it to dial multiple numbers at the same time.

Predictive dialers monitor the status of calls and automatically place calls in order to complete them. This is accomplished by monitoring call progress made by agents or through signals sent to the predictive dialer from the agent’s telephone system.

As soon as an agent starts a call, the dialer checks the signal to see if it is still connected or if it has been hung up (a busy signal). The dialer uses this information to determine whether another call should be started. It calls people who have not yet been contacted in a telemarketing campaign. 

There are many such technologies utilized inside sales call center ecosystem. Again, which one you need largely depends on your needs and other factors unique to your business. 

For instance, if you have hired many non-experienced agents for cold calling, you will particularly need call recording systems, conversation intelligence, and quality management applications that will be helpful in training those individuals. If your call center is also using other communication channels, say, SMS, you would need SMS automation as well. Similarly, if you’re primarily focused on inbound calls, queue callback is very important.


All About Contact Center Software – Single Panel Solution

Contact center software is a category of software that enables contact centers to better manage and improve the customer experience. These solutions provide a comprehensive set of capabilities for contact centers to streamline and automate customer interactions in voice and through other communication channels, including email, chat, SMS, social media, and more.

Sales contact center software helps companies increase efficiency, effectiveness, and profitability by enabling them with a host of features.

The modern-day contact center software packs a plethora of functionalities, playing a one-point dashboard for all your contact center needs. They include CRM integration, SMS/email facility, conversation intelligence, call queuing, and many other features.

You don’t necessarily have to invest in individual solutions for the features you need. Good sales contact center software can cover almost all your needs.

7 Sales Call Centre Set Up Software

There are a number of Sales Call Centre Software available on the market today.  Your call center setup requirements will determine which works best for you. The right software should provide you with seamless scalability and plenty of advanced features integral to your needs. 

Here are 7 call center setup software for you to consider.

  1. Just Call: Just Call offers various features to set up a call center. International Phone numbers, Analytics, Auto Dialers, Call Monitoring, Call Whispering, and SMS bots are just a few from its extensive feature list. Just Call is a cloud-based service.
  2. Salesforce Service Cloud 360: Salesforce 360 is another excellent call center software with several valuable features, such as AI-powered suggestions, intelligent workflows, and chatbots.
  3. RingCentral Contact Center: RingCentral Contact Center comes with features like disaster recovery, encryption, and permission-based access. It also offers features like workforce management and a number of reporting tools.
  4. 3cX: 3cX comes with a free version that provides a few basic features to get a call center up and running. For maximum savings, the pricing for more extensive requirements is calculated accordingly.
  5. Cloud Talk Business Phone System: CloudTalk assists sales teams in calling more quickly, helps close more deals by automating the dialing process and helps increase customer satisfaction by implementing IVR and intelligent routing.
  6. Freshdesk: Freshdesk’s contact center-essential features ensure that you provide the best customer support to your customers 24 hours a day, seven days a week. The platform gives you the telephone and chat capabilities to reduce your company’s costs while increasing employee productivity drastically.

How To Create Call Center Setup Proposal

A well-designed and managed call center can positively impact a company’s bottom line. If you are looking to set up a call center, then a comprehensive and compelling proposal is essential to secure the necessary support and resources to set up the call center successfully.

Here are the key points to remember when creating a proposal for a call center setup. 

1. Define Your Objectives

The first and most crucial step in writing a call center proposal for setting up a call center is to define the call center’s objectives clearly. The primary step here is to understand the reasons why customers are calling, their needs and expectations, and the types of inquiries or complaints they may have. 

The objectives of the call center should reflect customer needs and expectations. 

2. Conduct Market Research

Proper market research will help you better understand the competitive landscape and customer preferences when drafting a proposal.

This can provide valuable insights to help you determine the best call center technology, implementation processes, and staffing levels you will need to meet your target market’s demand.

In addition, market research should include an examination of best practices and trends in the call center industry. 

3. Determine the Budget

Working out the budget is probably the most critical step when working out a call center setup’s requirements. It’s essential to clearly understand the costs involved in setting up and operating a call center before making a final decision.

A clear understanding of Capital Expenditures, Operating costs, and costs you will have to incur to acquire the required technology and the cost of training is vital when working on a proposal.

Also, consider funds you should keep as a contingency to cover unexpected expenses. 

4. Develop a Staffing Plan

The staffing plan is an integral part of the call center proposal because it determines the number of agents needed, their roles and responsibilities, and the training and development opportunities that will be offered.

It’s critical to have the proper staffing levels in place to ensure that customer needs are met and that the call center runs smoothly. Turnover, absenteeism, and the cost of recruiting and training new agents should all be factored into the staffing plan.

5. Determining the Right Technology for Your Business Needs

Choosing the technology for a call center installation is a critical decision that can significantly impact the center’s success and the cost of setting up one as well. The technology must support the objectives of the call center, provide a positive customer experience, and be scalable and flexible to meet changing needs.

Therefore, when choosing technology, it’s essential to keep the following key considerations in mind:

  • Does it integrate easily with your current systems?
  • Is it scalable?
  • Can it provide the user experience you are looking for?
  • What are its unique features
  • What is the overall cost? 

With these five key points in mind, you can create a proposal that outlines the key elements of the call center setup and effectively communicates the benefits, call center setup cost, and call center ROI.


Sales Prospecting: Working Your Way Up To The Call

Once you have a baseline infrastructure in place and you have built a great team, time now to take the first few steps to attract customers and drive value.

This is where sales prospecting comes in wherein you find prospects, engage them into meaningful conversations, and compel them to take certain actions.

Getting Sales Prospecting Right

Sales prospecting is an integral part of the entire sales process. This is the point at which you identify potential customers for your business and attempt to approach them. 

Is a given lead a good fit for your business? For this, it will be a good idea to have a set of ideal customer profiles to refer to. You can then segment and prioritize these leads based on a relevant lead scoring model.

Here, it is very important to not only find the right fit for your business but also to identify the right channels for communicating with them.

Conventional sales outreach practices are no longer cut for ever-evolving buying patterns. Especially in the context of the new normal, remote businesses and consumers working from home are engaging in a different manner. Build a sales outreach plan that is durable and takes your prospects’ behavioral patterns into account.

The Need for a Pivot in Sales Prospecting

A recent study reveals that the number of deals closed since the month of February 2020, shows a 34% decline globally.

So what if the closing rate is slow right now? Looking at the brighter side, the number of deals created has gone up by 28%. For sales teams, this is a good time to engage with customers.

Building strong, loyal relationships with prospects now will pay off in the future. As such, bringing about changes in your sales prospecting strategy will help you go a long way.

Another very interesting thing to note is that there has been a rise in the email open rate and outreach since the month of February. A 21% increase in the email open rate and outreach clearly shows where you should be focusing your priorities right now.

Prospecting is an integral part of the sales process. Based on your ideal customer profile (ICP),  you probably have a set of prospects you’d want to approach. You score the leads based on some company or industry-based parameters.

But here’s the thing: sales are dynamic because the environment in which you operate is constantly changing. At this point, customers are actively engaging with businesses, even as the closing rates are falling behind.

So, what and how can you change your sales prospecting strategy?

Before we do that, let’s look at the different sales outreach channels, first.

Sales Outreach Channels

How you are reaching out to your prospects is another make-or-break game in sales. Outreach involves approaching as well as following up and nurturing your prospects. Create multiple touch-points through multiple communication channels.

So, which sales communication channels are you relying on? Emails, phone, social media, LinkedIn, or text messaging?

Build an integrated communication system that capitalizes on all these outreach channels at relevant touchpoints.

1. Emails

Emails are a vital mode of communication for teams at every sales call center. You must already have an email outreach campaign for sales. 

The COVID crisis has pointed out the growing scope for email outreach. The email opening rate increased by 21% in the last few months. Right from making the first contact to nurturing leads, email is very effective.

As such, it goes without saying that sales emails should be a part of your outreach campaigns.

2. Phone

Phone is also an indispensable sales outreach channel. Cold calling is used as a sales outreach strategy to build a connection with leads and familiarize them with your products and services. 

Now, with most businesses shifting to remote or hybrid work, the cloud phone system is turning out to be an essential solution for any business.

All you need is an internet connection and you have a device to make calls, from anywhere. With remote access and auto-dialer features, cloud phone systems help sales teams achieve more over the phone. 

3. LinkedIn

LinkedIn is another sales outreach channel that teams use. This social media platform allows you to find, connect and network with business leads. You can use tools such as LinkedIn Sales Navigator to get more context on the leads you generate using LinkedIn. 

4. SMS

SMS is one of the most underestimated sales outreach channels right now.

But did you know that SMS has an open rate higher than that of emails? This means adding SMS into your strategy increases the chances of converting prospects into paying customers.

Instead of focusing on individual sales outreach channels, an integrated sales communication strategy will benefit you manifold.

As you can see, most sales teams use a combination of email, phone, and SMS to communicate with their prospects. For a better conversion rate, sales teams need to leverage an integrated communication strategy. Use multiple touchpoints along the sales journey to speed up the conversion process. There are many benefits to building an integrated communications system.

Salespeople know different lead segments need different communication channels. So, let’s find out how you can pivot your sales prospecting strategy to close more deals eventually.

Watch our 45-minute webinar on building effective sales prospecting strategies through an integrated communication system. In this webinar, we shared lead scoring and prospecting strategies that align with the current trends.

Creating Your Own Sales Prospecting Strategy

Every sales team has a process for scoring their leads, segmenting them into groups based on criteria. This is then followed by the prioritization of communication with these leads.

Our sales team worked around a model that turned out to be very efficient in improving the funnel of our leads. These learnings will help you come up with your own scoring and segmentation criterion. 

As a part of scoring our ICPs/leads, we focused on two important factors: where they are along the sales funnel and their potential business value. We segmented leads into – ‘top of the funnel,’ ‘middle of the funnel,’ and ‘bottom of the funnel’ based on the timelines for conversion.

Taking into account their position along the sales funnel and the business value that a given lead is likely to offer, they are allotted an ICP score. 

An important thing to note here is that the criteria for lead scoring may vary for your business. You may want to add more factors or focus on some different factors altogether.

In the end, you need to score and segment your leads to prioritize sales outreach efforts. So, once you have the ICP scores for each of the leads, you can segment them into high-priority, medium-priority, and low-priority leads. This is how we did it:

Once we segmented different leads based on priority, we came up with a sales outreach plan for each. 

Sales Outreach Strategy

Different lead segments demand different touchpoints of communication and nurturing. A high-priority lead, for instance, will need to be nurtured through different communication pathways, while a medium-priority lead will demand a different outreach plan. 

Let’s look at the outreach plans for each of the lead segments now.

For High Priority Leads

For our high-priority leads, as soon as we figure out leads with an ICP score between 6-10, we use the auto dialer to connect with them. 

We send a text message and an email after completing the call. By the 3rd day, we send out another SMS and if needed, follow up with another email on the 5th day. 

After a gap of 5 days, we follow up again with an email and an SMS. If there is still no response, we wind up with an SMS on the 14th day.

For Mid-Priority Leads

Leads with ICP scores ranging from 3-6 demand a different sales outreach strategy. Once we add the lead with the given ICP score, an automatic SMS is triggered and sent out to the lead. 

After giving the initial push with SMS, for more in-person contact with the lead, we engage them using the autodialer. If the engagement suggests a positive response from the lead, we follow up with an email sequence. 

However, if there is no engagement on part of the lead, we circle them back to outreach through SMS automation. For this, a call disposition code triggering SMS automation is used. We will talk more about it in the later sections.

For Low-Priority Leads

When it comes to low-priority leads, more effort is required to nurture them. The idea here is to send out relevant content that will help inform leads and get them to convert. 

For this, we send out email nurture campaigns that include newsletters, updates, and other important industry news and information. Once we notice some form of engagement on part of the lead, we connect with them through the autodialer.

For leads that show hints of passive buying, we use an email nurturing campaign. Meanwhile, those who show interest are further followed through discount SMS campaigns. This is succeeded by follow-up calls and follow-up emails. 

Now, based on the assessment of the lead’s response, we may take some of them back to the email nurture campaign.

These multi-channel sales prospecting strategies can help you get closer to achieving your sales goals. 

Setting up Sales Workflows with Automations

You can build productive, high-yielding sales communication workflows by using automated integrations as well. The idea here is to reduce manual tasks and focus on enhancing your sales capacity. Here are some of the integrations that can be a lifesaver in the sales prospecting process. 

SMS Automation

SMS has a very high open-rate. It makes sense for you to capitalize on the power of SMS in your sales prospecting strategy.

SMS automation for sales call centers to increase sales

Use SMS automation to trigger SMS campaigns at different points during the prospecting process. For instance, you want to roll out an SMS campaign for leads you just connected with. 

Here, you can leverage the SMS automation feature offered by JustCall. You can allot call disposition codes based on the call outcomes and then trigger SMS campaigns. 

Using JustCall integrations with CRMs like HubSpot, you can also create and send customized SMSes.

Automatic Logging of Sales Calls and SMS

Call logging makes it easier for you to save time on more important tasks.  Instead of having to manually jot down notes into your CRM, you can take call notes down during the call and these will automatically get logged into the CRM. 

Auto Dialer

An autodialer is a dialing hand for sales teams. This feature allows you to save time and effort that would otherwise be used in dialing up each and every prospect. 

Without an autodialer, you will have to move back and forth between your phone system and your CRM. You look up a contact, dial it up, jot down your information and then add it to your CRM. 

The best autodialer for small business simplifies it for you by automatically dialing up all the prospects one by one. 

JustCall offers an autodialer where you can also take down call notes that automatically get logged into the CRM.

Auto dialer in sales call center software

Email and CRM Integration

Email sequences are also an important part of a good sales prospecting strategy. An email and CRM Integration comes in handy.

email and CRM integration in call center software

This integration allows you to access your CRM right from your inbox. You can look at all your deals as well as engagements right from the inbox itself. 

Results We Achieved Using Better Prospecting

We employed a sales prospecting strategy based on an integrated communication system. As a result of this, we saw an increase from 49% to 68% in the paid conversion of top priority leads. Meanwhile, moderate priority leads saw an 8% increase and the low priority leads saw a 5% increase.


Prospected… Now Make The Call

Executed in a diligent manner, cold calling does trump most communication channels. The primary reason for this advantage is the direct interaction.

Calling a prospect is more personal than a text or email. This is because a call would command significant attention from the customer. Therefore, it is quite necessary to make that time worth it for the customer.

How to Make an Effective Cold Call?

Contact targeting

Sales cold calling starts with who you’re targeting in the first place. Who has a problem you can solve? Who cares about your services and products?

These questions are of importance as they decide whether the prospect will hang up or stay on the call. 

There are several people in different ecosystems who may use your product. This creates a matrix of possible prospects, each with its requirements and challenges.

Do a mapping of each prospect and their unique motivations and challenges, and draw up a persona for each of these types of prospects. 

Start from the top

Do not try reaching an entry-level professional first with the hope of being transferred to the decision-maker. If you’ve got yourself a product, then you’d like to connect with someone actually capable of making a purchase decision.

A manager or senior decision-makers may reject once they hear a sales prospect via their assistants or juniors. Make a quick elevator pitch to increase the chances of generating actual results from your calls.

Timing is everything

With respect to the success rates with leads one thing that matters most of all is the timing of the day. General assumptions dictate that calling at 5 PM on Friday will generate no results; that’s for sure.

As per stats, the best time to call a lead is early in the morning; i.e. between 8-9 AM, and later in the afternoon i.e. 4 PM.

Capturing attention

Skilled cold callers can evoke a range of responses from their prospects through a simple icebreaker which may be a thought-provoking question or even a claim that you can solve a very specific problem. This provides you with a small window to catch the prospect’s attention.

Capturing the attention of the prospect at the start of the call gives you time to deliver a carefully crafted pitch. The immediate promise of delivery of value keeps the prospect hooked and attentive to the call.

Don’t Stress About Getting A Definite Answer

A question with a “yes” OR “no” often puts the customer in a dilemma, where they choose a relatively safer option, in most cases a NO.

You can focus on the ‘what‘, ‘how‘, and ‘why‘ of your service and leverage the customer’s responses to the information you provide to gauge when is the right time to push for a close. 

Follow-up even after the sale

Following up on a sale also gives you a chance to capitalize on any future requirements of the customer which will lead to more business and more sales in the long run. Do not go cold after the sale as it breeds mistrust in the customer and is a recipe for churn. 


Final words

Now that you’ve got a clear picture of how to go about setting up your sales contact center, get a free consultation with our team for help with choosing the perfect tech stack for your business. 

FAQs

Why is a sales call center beneficial for business?

A call center can help boost the sales of your business. Furthermore, increased customer interaction can also provide vital information on what customers are looking for in a product or service.

What is a call center?

A call center is an office that primarily handles inbound or outbound phone calls for an organization. A call center can be tasked to perform roles such as Sales and Marketing or provide technical or customer support for a product or service.

How to set up a call center?

Setting up a call center requires careful planning. You will have to Define your goals and set a budget. You will then have to build a team, train them, and invest in the right software and tools to suit your requirements.

What does a call center setup cost?

A call center’s setup cost will primarily depend on the capacity or the volume of calls that are expected to be handled. This will decide the size of the team, the infrastructure required, and the investment in software and tools to get the call center up and running.

What are the prerequisites for setting up a call center?

To set up a call center, you will require the basic physical and virtual infrastructure required to operate it effectively. This will include an office space with all the computing and telephony equipment, automatic call distributors, call center software, and so on.

How do I build a sales call center?

Building a sales call center requires careful planning and execution. To do so, you must first determine its objectives, consider the call center’s installation costs, work on a proposal, select the right technology for your needs, and then implement your plan.

What do sales mean in a call center?

Sales in a call center are the process of selling products or services over the phone. Call center sales agents to make outbound calls to potential customers or handle inbound calls from customers interested in purchasing products or services.

A sales call center’s goal is to make money by successfully selling products or services to customers.

What is the setup of a call Centre? (same as 3)

Setting up a call center requires meticulous planning. You must understand the call center setup’s requirements and define the objectives and end goals of the call center. Consider the call center desk setup costs, and create a budget.

After you have all the physical infrastructure in place, the final step is to assemble and train a team and invest in the appropriate software and tools to get your call center operational.

What are the steps of a sales call?

A sales call may seem simple on the surface, but it requires a lot of careful thought and planning.

The first step of the sales call is for the agent to introduce themselves and then qualify the customer to determine if they are the right fit for the product or service he is trying to sell.

If the customer is the right fit, the sales rep must then proceed with highlighting the key benefits, be ready to hand address any doubts or concerns the customer may have, and then try to close the sale.

Recommended Read: How to Make 100 Cold Calls a Day (Tips and Tricks Included)

Taran, as the Support Manager at JustCall, spearheads efforts to enhance customer satisfaction by strategically collaborating with client-facing teams. He upholds rigorous standards, ensuring JustCall's support services consistently excel. Passionate about superior customer experiences, Taran champions a company-wide dedication to a customer-first mindset.

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