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Customer Contact Central MVP AWARDS

2020

Customer Contact Central

MVP AWARDS

CATEGORY:

CONTACT CENTER AS A SERVICE

Thanks, we've saved your vote.

WINNERS

1

Contact Centers Today… A Management Balancing Act

Contact Center Pipeline
Kathleen Peterson
2

How to Choose the Best Remote Contact Center Solution in the Post-COVID Era?

Ameyo
Mansi Bhatia
3

Adaptive CX: Reducing the Impact of COVID-19 in Your Contact Center

Humach
Emma English

FINALISTS

4

The 10 Biggest Mistakes Your Call Center Agents Are Making Right Now

Fonolo
Veronica Yao
5

7 Ways to Optimize Your Phone Lines for The Busy Season

A Better Answer
Jessica Brown
6

Unified Communications: Your Employee and Customer Experience Depends on It

Edify
Kendal Rodgers
7

Drive Customer Engagement Results With Customized, Flexible Communications

Vonage
8

6 Unexpected Perks of Working as a Call Center Agent

Fonolo
Veronica Yao
9

Preventing Contact Center Agent Burnout

Contact Center Pipeline
Susan Hash
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