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Simplify Multichannel Agent Training with Screen Recording

LiveVox

Therefore, how they are trained must also evolve. The post Simplify Multichannel Agent Training with Screen Recording appeared first on Livevox. How agents engage with customers is changing with the adoption of new channels. What is the easiest path to achieving this? Start with the basics: Analyze, Adjust, and Scale.

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Simplify your Path to Multichannel Agent Training with Screen Recording

LiveVox

Therefore, how they are trained must also evolve. The post Simplify your Path to Multichannel Agent Training with Screen Recording appeared first on Livevox. How agents engage with customers is changing with the adoption of new channels. What is the easiest path to achieving this? At the core of.

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OmniChannel Vs. Multichannel – What’s the Difference and Why Does It Matter?

Anexa BPO

While in 2022, most retailers are multichannel, very few are truly omnichannel. The primary difference between omnichannel and multichannel is that omnichannel involves ALL channels and revolves around your CUSTOMER, while multichannel involves MANY channels and revolves around your PRODUCT. What’s the difference?

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What is a multichannel contact center?

Global Response

Our brand-obsessed specialists are trained specifically on your business and powered by leading-edge technology that streamlines the customer experience, provides personalized customer support and meaningful data insights, and improves business outcomes. The post What is a multichannel contact center?

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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Essential Aspects of Sales Training

Integrity Solutions

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. And this is where sales training should spend the largest proportion of its focus. Why are you doing the training? What role will managers play?

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Amazing Business Radio: Steve Bederman

ShepHyken

You can’t provide a repeatable and sustainable experience without creating process and training around it. What is the difference between multichannel and omnichannel customer service? With so much competition out there, every business cannot afford to provide a bad customer experience. What is omnichannel customer service?

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.