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5 Top Customer Service Articles of the Week 8-2-2021

ShepHyken

9 Actionable Tips For ECommerce Multichannel Marketing by Nick Shaw. It then shares nine tips to create a better experience for your customers which will help keep them and nurture them into becoming repeat customers. Okay, not a surprise anymore. You’ll have to read the article to get the other two.

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5 Tips to Ramp Up Your Retail Business to Prepare for the Holiday Season

Quiq

With these tips, you can learn how to prepare your retail business for the holiday season while taking advantage of all the capabilities that digital media has to offer. 5 Tips to Prepare for the Holidays. These five tips will provide this personalized experience and ensure consumers feel comfortable while shopping.

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5 Considerations When Building Multichannel Customer Support

Provide Support

5 Considerations When Building Multichannel Customer Support. Here’s a breakdown of best practices for successful multichannel customer service:(.). Of course, the more traditional methods of email and phone calls are channels that many consumers still prefer. Read more. © 2003 - 2016 Provide Support LLC. Permalink | No comment.

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Three Tips to Transform Your Contact Center into a Customer Acquisition Machine

Balto

Meet Customers Where They Are With Omni- and Multichannel Solutions We want to be able to provide channels of communication that are convenient, ones that customers want to use. The post Three Tips to Transform Your Contact Center into a Customer Acquisition Machine appeared first on Balto. Watch the full recording here.

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The Omnichannel Contact Center: A Guide for 2020 (with Actionable Tips)

Serenova

What Is the Difference Between a Multichannel Contact Center and an Omnichannel Contact Center? Organizations are increasingly adding multichannel options to their contact centers, including web chat, SMS and social media. The difference between a multichannel contact center and an omnichannel approach is in the integration.

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The Omnichannel Contact Center: A Guide for 2020 (with Actionable Tips)

Serenova

What Is the Difference Between a Multichannel Contact Center and an Omnichannel Contact Center? Organizations are increasingly adding multichannel options to their contact centers, including web chat, SMS and social media. The difference between a multichannel contact center and an omnichannel approach is in the integration.

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Top 5 Posts in May

Contact Center Pipeline

Our top 5 most-read posts in May offer valuable insights, recommendations and tips on managing contact center people, processes and technology.