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What is a multichannel contact center?

Global Response

Case study: improve sales by 25% with streamlined customer support. The post What is a multichannel contact center? In addition, having a multi-channel contact center streamlines customer contact, giving you the ability to communicate with customers with consistent branding and messaging, no matter how they get in touch.

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Case Study: ForeSee Connects T-Mobile to Multichannel Voice of Customer

ForeSee

The post Case Study: ForeSee Connects T-Mobile to Multichannel Voice of Customer appeared first on ForeSee. Neither can your customer experience analytics. That’s why T-Mobile partners with ForeSee to capture Voice of Customer across its web, mobile and.

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3 reasons consumer electronics need multichannel support

Knoah

Multichannel customer support and consumer electronics go hand in hand. In a world driven by consumers who use multiple devices and channels throughout their shopper journeys, multichannel experiences are the name of the game. However, the reality is that all industries must work toward multichannel customer support.

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How to Boost Agent Productivity: A Swisslog Case Study

NICE inContact

Personalised, multichannel service is no longer a perk; it’s what customers expect. Now more than ever, personalised customer experiences are key to success. However, you may not realise that personalisation is central to the success of your contact centre agents too.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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3 reasons why multichannel customer service is important to NHS BSA

Eptica

Date: Friday, October 6, 2017 3 reasons why multichannel customer service is important to NHS BSA. Tags: multichannel customer service, Public sector, NHS, self-service, Knowledge base, knowledgebase Categories: News. Published on: October 06, 2017. Delivering the highest levels of service efficiently is at the heart of its strategy.

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Study Highlights Multichannel Practices

Brad Cleveland Blog

ICMI’s just-out research report, The Multichannel Agent: A 2014 Contact Center Roadmap Research Report and Best Practices Guide, reveals some interesting stats on how organizations are evolving multichannel services. Here’s a look at the channels respondents plan to ADD within the next 12 and 24 months, respectively:

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Study: The Health of the Contact Center

Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?