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Making the Most of All-Inclusive Multichannel Communication Strategies

Topdown

This is one of the reasons that establishing a multichannel communication strategy is vital to a modern day organization. Scaling businesses operating on a global level need the tools to reach their audience in even the most niche of markets.

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Difference Between Multichannel & Omnichannel Customer Support

ProProfs Blog

That’s why we see a constant debate on the difference between multichannel and omnichannel support online. In this blog post, we will explore: What is multichannel customer support? Pros & cons multichannel customer support. What’s best for your business: Omnichannel vs. Multichannel customer support.

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Multichannel vs. Omnichannel: What is the difference?

TeleDirect

Discover the difference between multichannel and omnichannel contact center services. Multichannel vs. Omnichannel Contact Center: What Is the Difference? Many companies create omnichannel or multichannel strategies to achieve more brand loyalty and recognition, increased sales,= and a better overall bottom line.

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How to Determine Your Company’s Multichannel Customer Support Strategy

Help Scout

Which is better, an omnichannel support solution or a custom, multichannel stack? There’s a better middle ground. Read the full article

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

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Omnichannel vs. Multichannel: What’s The Difference?

JustCall

‘Omnichannel’ and ‘multichannel’ are more than just fancy words – they’re powerful approaches that can help businesses to take their marketing strategies to the next level. In this article, we’ll be exploring the differences between Omnichannel and Multichannel and their appropriate use cases.

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Omnichannel Strategies Beyond 2020

Aspect

Tech-savvy people and marketers alike will claim they saw this coming all along; but the truth is that, in most cases, even industries and organizations that were trending ahead of the curve were still unprepared for the jump to the multichannel hyperspace that happened in the Q2 of 2020. Which brings us to your digital strategy.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.