OctopusTech

SEPTEMBER 9, 2023

They use Interactive Voice Response (IVR) in their call centers where customers can interact with the self-service menu by using speech recognition or dial entry features and get connected to the right operator who can solve all their queries.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Dialer 360

NOVEMBER 23, 2018

This is a typical experience as you have to tell customer service reps as your account number moments after your input into the IVR system. You should explain call center associates about failed self-service. This isn’t which you have to make your entire contact center self-service. Increase Outbound Sales Success.

Call Center 22

Call Center Multichannel CRM Outbound sales 22

Dialer 360

NOVEMBER 23, 2018

This is a typical experience as you have to tell customer service reps as your account number moments after your input into the IVR system. You should explain call center associates about failed self-service. This isn’t which you have to make your entire contact center self-service. Increase Outbound Sales Success.

Call Center 20

Call Center Multichannel CRM Outbound sales 20