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CX: The Shift from Call Center to Contact Center

Revation Systems

Since 1973, call center solutions have been leveraging the latest advancements to further the customer experience in reaching businesses when they need to — whether through the Automatic Call Distributor (ACD) of the ’70s or the Voice over Internet Protocol (VoIP) of the ’90s and 2000’s.

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Guest Blog: The Hidden Workings of Top Customer Support Teams

ShepHyken

Some examples include platforms that offer multi-channel support to make it easier for customers to reach out to the business at the speed of need; or communication solutions that ensure better reliability. Technology today gives customer service teams a lot of options to help them assist and manage customer needs better.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Nowadays, a majority of people have easy access to multiple communication channels and they use those to communicate with businesses. Multi-tenant contact center software can efficiently manage customer interactions across various channels.

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JustCall vs CloudCall: Which is the Best?

JustCall

User Interface Comparison The user interface of your preferred VoIP or Cloud Contact Center service provider must be a blend of function and aesthetics. Now, if you are confused about which one is right for you, then you can refer to our detailed JustCall vs. CloudCall comparison guide which will help you make an informed choice.