article thumbnail

How Technology Can Help Humanize Customer Support

TeamSupport

Surveys show that 86 percent of customers are willing to pay more for a better customer experience. Omni-channel support is distinctly different from multi-channel support. Omni-channel synchronizes communication channels together, allowing teams and customers to work seamlessly with each other.

article thumbnail

Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty

Kayako

Forrester’s latest consumer survey about channel usage for customer service , reported that the use of the help/FAQ pages on a company website for customer service increased from 67% in 2012 to 76% in 2014. Most consumers expect ready access to support or help. Multi-channel support can silo important customer history.