Why Retention is the Most Important Metric We Look At
ChurnZero
JUNE 15, 2021
In a world seemingly obsessed with hyper-growth, this may sound like heresy, but when evaluating a B2B software-as-a-service (SaaS) company, the most important metric we look at is retention. The Different Types of Retention Metrics. cross-selling, upselling, etc.) The Impact of Retention on a SaaS Business.
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