So You Need a Quality Application? Consider These 7 Things

Customer Service Life

How are you currently tracking quality for your customer service team? I hope that’s a freeing thought for folks out there who might feel like they’re doing quality wrong in their contact center because they’ve not yet gone high tech. Calibrate with all scorers.

Is Outbound Telesales Making a Comeback?

Robert Davis

It needs a statement that demonstrates that the call will be of value to the customer, and even more importantly during the first 30 seconds, there needs to be a question that engages the customer at an emotional level and starts the quality conversation.

Is outbound telesales making a comeback?

Robert C. Davis and Associates

It needs a statement that demonstrates that the call will be of value to the customer, and even more importantly during the first 30 seconds, there needs to be a question that engages the customer at an emotional level and starts the quality conversation.