TechSee

SEPTEMBER 10, 2019

Research indicates that by implementing AI in their customer-facing operations, companies can expect to save approximately 30 billion customer service hours and realize $8B in savings thanks to customer self service. As self-service technology becomes more sophisticated, both consumers and enterprises are feeling the benefits.

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DMG Consulting

AUGUST 16, 2022

IVAs: Self-Service Solutions that Work. Customers prefer the expediency of self-service, but they will not sacrifice a good experience for convenience. The vast majority of IVRs on the market have not been overhauled in more than five years. August 4, 2022 By Donna Fluss. IVAs Are Good for Agents and CX.

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Interactions

NOVEMBER 4, 2021

In a similar way, vendors have begun to market self-service as a catch-all phrase. . People can serve themselves through customer service transactions, instead of having to speak to a live agent. But as far as I’m concerned, just starting with self-service isn’t really self-service at all.

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Creative Virtual

MARCH 14, 2022

By Mandy Reed, Global Head of Marketing. If you give visitors to your website the option to self-serve with a chatbot or virtual agent, kudos to you for recognising the importance of easily accessible digital support! Both current and potential customers appreciate being able to engage with automated self-service anytime, anywhere.

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Eptica

AUGUST 4, 2022

Date: Thursday, Août 4, 2022 Author: Laurianne Merour - Digital Marketing Manager Self-service : un atout indispensable pour les e-commerçants. Une des solutions réside dans la mise en place d'un self-service. Publié le: 04 Août 2022. Ces contenus seront les plus rentables et faciles à mettre en place.

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DMG Consulting

FEBRUARY 1, 2022

Self-Service Is the Channel of Choice—When It Works. For companies that have been trying to offload customer inquiries and interactions to self-service solutions for decades, there’s great news: Self-service is becoming the customer channel of choice. This is where the market faces a major challenge.

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Netomi

MARCH 30, 2022

What is customer self-service? Plus, there also comes the self-satisfaction of striking a complex task off a list (I managed to fill out my tax forms)! Plus, there also comes the self-satisfaction of striking a complex task off a list (I managed to fill out my tax forms)! Why is customer self-service important?

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Eptica

NOVEMBER 27, 2019

Date: Wednesday, November 27, 2019 Author: Pauline Ashenden - Marketing Manager With customers becoming more demanding, can self-service really help? Author: Pauline Ashenden - Marketing Manager Customer service is continually increasing in complexity. for self-service. per contact, compared to $0.10

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Zappix

MAY 10, 2022

The leading Visual Self-Service solutions provider has signed two new strategic customers for its flagship Visual IVR product, meeting the continued growth in market demand for automated self-service solutions for customer service call.

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JustCall

MARCH 10, 2023

In this guide, we will look at how you can improve your self service customer service and leverage its holistic benefits (for the customer and the business). Mobile self-service: With the rise of mobile devices, more and more customers are using their smartphones and tablets to access self-service options.

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CSM Magazine

FEBRUARY 9, 2021

Predictions for the property market in the coming year vary widely. Property companies will continue to focus on customer service as a differentiator. . Encourage self-service guided advice – at EBI.AI Abbie Heslop at EBI.AI 5 ways to embrace the new world of right-sizing. About the Author.

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Mindtouch

MARCH 26, 2018

Surprise, surprise: the marketing crowd has found yet another approach to reaching customers more effectively. The term is psychographic marketing , which Hubspot defines quite nicely: Demographics explain who your buyer is, while psychographics explain why they buy. Let’s apply this concept to self-service support.

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DMG Consulting

MARCH 1, 2020

Voice Self-Service Has Become More Popular—and It’s About to Get Much Better. Either way, during the past four decades, touch-tone and/or speech-based IVRs have become the most common form of customer self-service, second only to the web. By Donna Fluss. View this document on the publisher’s website.

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TeamSupport

APRIL 6, 2021

Add humanity to your self-service support options. They do this through the use of self- service support options. B2B customer support software that provides self-service options helps your agents arrange, manage and maintain entries so they remain up to date.

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Creative Virtual

JANUARY 12, 2021

By Mandy Reed, Global Head of Marketing. Having innovation at the heart of our company culture at Creative Virtual has served the company well, but only because we innovate with the objective of delivering products and services that genuinely help our customers meet their goals in increasingly better ways.

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ConvergeOne

APRIL 19, 2022

Preparing and creating as much data as you can will help you build for the future and support more self-service efforts. Some may use this data for marketing purposes. It can also help you along a path of creating some rockin’ self-service. It involves much, much more than just sending the data to marketing.

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Russel Lolacher

MARCH 29, 2021

SMS self service is no different. And the expectations they have around what service will look like in that landscape continues to rise, whether your organization is ready or not. Spammy marketing doesn’t count). Self-Service: allowing customers to report stolen bank cards. For example: Banking.

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Answer Dash

OCTOBER 15, 2019

The global customer self-service market is booming, with a compound annual growth rate (CAGR) of 18.4%. Self-service is taking over and becoming a key player in the customer service market, and both companies and consumers should take notice. In other words? Here’s everything you need to know.

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TechSee

FEBRUARY 19, 2019

One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology.

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Creative Virtual

APRIL 30, 2020

By Mandy Reed, Global Head of Marketing. Making a call to a customer service contact centre can be a frustrating and time-consuming experience on a regular day. Companies with existing online support and easy-to-use self-service tools are at an obvious advantage. Throw in a global pandemic and all bets are off.

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Fonolo

MAY 30, 2018

Naturally, it’s tantalizing to imagine a world where no one needs to call a contact center, but the sizzle around AI and chatbots obscures a deeper question: How much customer support can actually be done by self-service? Self-Service vs. Human-Assisted. Movements from the human realm to the self-serve realm is harder.

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DMG Consulting

JUNE 1, 2022

DMG Consulting Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise Report. Essential and impactful tools in the AI-based service revolution. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . When: Today, 1 June 2022.

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Creative Virtual

MARCH 25, 2021

By Mandy Reed, Global Head of Marketing. During the past year, more customers have turned to digital channels and automated self-service for support. The truth is this technology has been used in areas such as website self-service for over two decades. If that grace period did exist, it is now long over!

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Inbenta

MARCH 30, 2021

During lockdowns, workers have been unable to access their workplaces and many services have been disrupted or forced to accelerate their digital transformation strategies to keep up with market demands. Customer service automation looks to resolve customer requests quickly and effectively.

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ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Plus, self-service is available 24/7.

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Creative Virtual

MAY 14, 2020

By Mandy Reed, Global Head of Marketing. Just as customers are increasingly adopting self-service channels, employees are also increasingly open to using self-help options. When it comes to creating a successful employee self-service strategy, there’s no one-size-fits-all approach.

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Cisco - Contact Center

MAY 9, 2023

Considering that 100% of B2B buyers prefer a self-service buying process, and that 55% of B2B buyers rely on digital content when making purchasing decisions, marketers must be able to connect with… Read more on Cisco Blogs

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JivoChat

JULY 14, 2021

If your customers are always calling, you need to work on your level of self-customer service. 77% of people view organizations more positively if the company offers self-service options for customers. Not only will your company go up in the estimation of your target market, but your business will benefit in many ways.

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CSM Magazine

MARCH 30, 2022

60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research. The majority of people are now happy to use self-service instead of speaking to a customer service person on the phone – especially for simple queries.

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Mindtouch

OCTOBER 23, 2017

As such, there’s been a perfect storm of market forces driving growth in self-service support. Five primary trends are turning customer self-service into a multi-billion dollar market opportunity. The most striking evidence of the self-service trend is consumer preferences. Human Preference.

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DMG Consulting

JUNE 9, 2023

CCaaS Market Drivers and Inhibitors June 2023 With a 21.3% increase in seats in the 12 months between December 2021 and December 2022, the CCaaS market remains one of the fastest-growing sectors in the contact center technology market, a trend DMG expects to continue for the next few years.

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