Is On-Premise Software Dead? Why So Many Companies are Moving to SaaS

B2B Customer Service Blog - TeamSupport

Your work computer likely has Windows and the Office suite installed directly on the machine, so why shouldn’t you have software for sales, customer support, marketing, or other industries right alongside it? Here are a few reasons why so many companies have made the switch to SaaS….

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How SaaS Help Desk Software Helps in Achieving Business Goals

ProProfs Blog

Before we discuss how SaaS help desk software enables you to accomplish your business objectives, let us quickly learn what a help desk software tool is. Employees are responsible for varied business activities like marketing, operations, finance, and sales.

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Acing Omnichannel Support in SaaS

GetFeedback

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. Even in a highly saturated market, bold startups can rake up unhappy customers from their more established but immovable competitors. As modern consumers continue to shop anywhere and anytime, seamless omnichannel CX across various devices and touchpoints is a must for SaaS.

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What Are the Best SaaS Products for a Startup Company?

Win the Customer

These are some of the SaaS solutions that you can utilize to establish and grow your knowledge base. This is another SaaS product that is aimed at customers who are in desperate need of creating and managing a knowledge base. Communication Customer Experience Marketing Technology

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What Support Metrics Should SaaS Companies be Using?

Kayako

But this is your life as a manager developing a SaaS customer support model that scales. 5 Metrics that shape your SaaS customer support model. A lot of the structure of your SaaS support model can be built around the insights from your conversation volume.

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SaaS, BYOD, and Hosted VoIP: Communications Technology in 2018

Jive

At the top of the list are SaaS, BYOD and Hosted VoIP—all of which are setting the benchmark for business communications in 2018. SaaS—Why it matters. SaaS-based services can be availed following a subscription model. Technology in 2018 is teeming with a wealth of acronyms.

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Marketing Manager

Stratifyd

As a Marketing Manager with Stratifyd, Inc. In this role you will be expected to develop and own the marketing strategy for all marketing channels, align the strategy with the overall business strategy and leverage marketing assets and resources to drive revenue.

Expert Roundup: How Data from Survey Software Shapes Marketing Campaigns

ProProfs Blog

Let’s assume you’ve got the perfect product; you’ve thought about a well-funded marketing campaign. To avoid scenarios like these, companies spend a fortune conducting market research and focus groups. Bruce Harpham B2B SaaS Content Marketing Consultant.

5 Top Customer Service Articles For the Week of September 12, 2016

ShepHyken

My Comment: Influence marketing is about getting influential people to talk about you and what your company sells. It’s a more sophisticated version of word-of-mouth marketing. Skyrocket SaaS Growth: 56 Must Read Tips From Top SaaS Companies by Adam Feber.

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Innovation Enhances the Cloud-Based Contact Center Infrastructure Market

DMG

Innovation Enhances the Cloud-Based Contact Center Infrastructure Market. The past year was excellent for the cloud-based contact center infrastructure (CBCCI) market. DMG had projected that the market would grow by 22% in 2017, and the actual growth rate was 25.4%. The introduction of contact center platforms from companies such as Amazon and Twilio also contributed to the growth of the market. DMG expects the market to grow at a minimum of 22.5%

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Customer Experience + Marketing: Pro’s & Con’s

ClearAction

Customer Experience + Marketing: Pro’s & Con’s. What happens when the Chief Marketing Officer doubles as Chief Customer Experience Officer? How Marketers Think of Customer Experience. Marketing feel pressure to help achieve revenue targets.

Using Email Marketing to Create the Optimal Customer Experience

Ameyo

Think back to the last Saas company that you interacted with and the experience that the company provided for you? When you initially signed-up for their services, what kind of emails did you receive from the company, if any at all? customer experience

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Collaboration is Key in Canada: 3 Takeaways from SAAS North 2017

CafeX

Collaboration is key in bringing products to market: when customer needs are the focus, teams have common goals, and the workplace is diverse, everybody wins. Here are 3 takeaways for those unable to attend

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Secure Unified Comms for Healthcare: How to be the Salesforce in a Siebel World

Revation Systems

While big tech names like Apple, Google and Microsoft dominate the market today, many have forgotten about the influence Siebel Systems once had nearly two decades ago. A story that reminds us all how important it is to continue innovating, even when it seems the market is already won.

Teleopti Boosts Cloud Business Success with New CFO and Head of Global Marketing

teleopti

Teleopti continues its ongoing cloud business transformation and commitment to meet customers up in the cloud by welcoming new CFO and Head of Global Marketing, both experts in nurturing SaaS (Software as a Service) business

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Lumoa raises €650 000 seed funding to take AI-powered customer experience analytics to the new markets

Lumoa

Finnish SaaS company Lumoa , which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has announced €650 000 in funding. This is a very exciting combination of technologies in a growing market”, says Aleksi Partanen , partner at Icebreaker.vc. The team is very strong in their ability to execute the unique product to B2B market and is able to create a world-class solution for industry leaders.” “The

Technology And Its Impact On Consumer Behavior

Etech

This means that we thrive on being active and informed online, and ExactTarget Marketing content verified this from a study they did, whereby 91% of consumers indicated that access to content across all devices was important.

What is a Lead and how it’s different to Prospects, MQLs and SQLs

Genroe

Subscribers, Leads, MQLs, SQLs, Prospects, Opportunities, Customers: these terms get thrown around in B2B sales and marketing departments the world over but it’s almost like we’re speaking different languages. Comments I am working on a saas product and I found the article. Inbound Marketing PP: Lead Nurturing

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Why You Should Think About Your IT Team Structure (Right from the Start)

Nextiva

This is especially true in the SaaS world. The post Why You Should Think About Your IT Team Structure (Right from the Start) appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. In the digital age, a company’s IT team is one of the most important facets of their business. If you’re selling software as a service, you must have a strong, well-organized IT team structure backing you.

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Teleopti jatkaa palveluntarjoajien tyytyväisyyskyselyn kärjessä DMG Consultingin vuoden 2017 WFM-raportissa

teleopti

Maailmanlaajuinen resurssienhallintaratkaisujen (WFM) tarjoaja Teleopti tiedotti tänään saavuttaneensa kärkisijan asiakastyytyväisyydessä DMG Consulting LLC:n tekemässä vuoden 2017 WFM Product and Market Report -raportissa. Teleopti on nyt nimetty kolmatta kertaa peräkkäin parhaaksi WFM-ratkaisujen toimittajaksi, ja se saa jatkuvasti hyviä arvosanoja tyytyväisiltä asiakkailta

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21 Most Active Sales Influencers on Social Media in 2018

CrazyCall

Brian Halligan is the founder and CEO of HubSpot, which is an inbound marketing and sales software used by more than 40.000 customers worldwide. With over 1700+ employees so far, Hubspot, as a leading CRM, marketing, sales and customer experience platform brought in $114.6

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The Subtle Differences Between Customer Support and Customer Service

Kayako

This can be understood in the context of SaaS (software as a service) and other tech companies. SaaS companies and support teams. To understand the difference between customer support and customer service, it helps to know a little bit about the history of SaaS.

How Data and Insight are Underpinning the Wimbledon Experience

Peter Lavers

Noticeable this year was a genuine commitment to be much more focused on the customer experience that their clients need to deliver, and how a joined-up IBM can deliver short- and long-term value across supply chain, marketing and commerce. IBM SaaS Digital Commerce solution [link].

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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. Nate specializes in digital marketing as well as data curation and protection. Eugene Aronsky is a Marketing Specialist with Unymira.

Guest Blog: Customer Service Trends for 2018

ShepHyken

In this background, a B2B business not only needs to take on a different and informed kind of marketing strategy but is also required to take care of service issues in a way that customer loyalty stays intact and is in the driver’s seat.

The Secrets of Net Negative Churn – Customer Advocacy

Mindtouch

Whether you call it cloud software or SaaS, one thing is clear: the cloud has changed the way all business operates. From high-growth tech startups to legacy enterprise corporations, SaaStr’s Annual conference for SaaS experts hosts a wide spectrum of attendees united by technology, tactics, and direction.

These 20+ Statistics Say Customer Support Drives Revenue

aircall

Superior Service Is A Marketing Magnet. Excellent customer support can be a powerful marketing asset — attracting interest, inspiring loyalty, and creating advocates in an incredibly cost-effective manner. Marketing Metrics ). It is 4x more expensive for SaaS companies to gain $1 from acquiring new customers than from upselling existing customers. The median SaaS company needs 18 months of subscription revenue to recover its initial cost of customer acquisition.

WFM – Your First Step to a Cloud Contact Center

Aspect

What does the cloud software market look like from 10,000 feet? The benefits of Software as a Service (SaaS) available from the cloud are inescapable, whether you are operating a contact center or an accounting firm.

Guest Blog: How Much Does A Negative Review Hurt A Business?

ShepHyken

He has experience in marketing for two SaaS companies and is passionate about the overall custoemr experience. This week on our Friends on Friday guest blog post my colleague, Michael Becker, talks about how negative reviews and poor customer service can impact your business.

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Talking Omnichannel But Organised Multi Channel?

Peter Lavers

Channel meant physical route to market e.g. retail, wholesale, intermediated, direct, etc. This has been repeated with mobile devices and to some extent Social, which when added to the traditional routes to market, means that a business has become multi channel.

What is call back software?

VHT

VHT brought the first intelligent callback software to market in the mid-1990s, coining the term “virtual queuing” to differentiate its solution from others then on the market.

Guest Blog: 4 Technology Solutions to Help You Manage Customer Service More Effectively

ShepHyken

2017 looks to be an important year for the four major CRM players (Microsoft, Salesforce, SAP, Oracle) as they continue to innovate their products and compete for market share. With BI, AI, and cloud-based SaaS apps, CRM software is adapting to your business, not the other way around.

Customer Perceived Value: Understanding What Appeals to the Consumer

aircall

From most SaaS companies, people do not merely buy software, but rather solutions. According to marketing writers, Neil Patel and Ritika Puri , “You need to choose numbers that will compel your audiences to buy.” Marketers use this strategy to influence buyers to load up on products. Clearly, this is easier said than done when considering an SaaS company who conducts business in many countries and currencies around the world. This is especially true for SaaS companies.

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Webinar: How to Stop Your Customers From Leaving You

Kayako

But before throwing more money at the marketing and sales departments, have you ever looked at why some customers churn? You can have the perfect funnel in place: marketing helps generate a new lead and nurtures them. No business wants to lose customers.

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Guest Blog: Don’t Make Me Wait

ShepHyken

As both a professor and chief scientist at a SaaS software company, I spend time around two groups of people that couldn’t be more different: Enterprise marketing, sales, and customer experience executives.

How to Create Enablement Content Your Sales Team Actually Uses

aircall

Today, sales enablement is a growing area of focus for almost all B2B service providers — especially SaaS companies struggling to differentiate themselves amid stiff competition. Building the bridge between marketing and sales.

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Stratifyd Secures $25 Million Series B Funding to Accelerate Growth

Stratifyd

Georgian Partners is a thesis-driven growth equity firm investing in SaaS-based business software companies exploiting applied artificial intelligence, trust and conversational AI. 16, 2018, CHARLOTTE, N.C.

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Customer Engagement Center Capabilities: Continuous Delivery in the Cloud

Aspect

Aspect Via™ delivers contemporary self-service, interaction management and workforce optimization capabilities in a reliable, robust SaaS architecture. Today, we are closing out our CEC Capabilities series, but before we do we have one final topic to touch on: continuous delivery.

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8 Industry Influencers Explain SaaStr in 150 Seconds

Mindtouch

Nick Mehta , CEO of Gainsight **, says SaaStr is a robust menu of choices, finding the right way to approach the SaaS model is as simple as finding those speakers that resonate with your business model. Learn more about Customer Success in SaaS. Learn how Customer Success and Marketing can work together. Learn how Hubspot uses content marketing to sell. SaaStr is definitely the largest community of people who like enterprise software on the planet.

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The 4 Best Retention Strategies to Reduce Customer Churn

Kayako

New SaaS companies are obsessed with growth. For SaaS companies, and any subscription company, churn is the enemy. Every SaaS company runs against revenue numbers, and we try to avoid offering discounts. Everyone – even market leaders – suffer from customer churn.

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