Nicereply
NOVEMBER 16, 2022
As a support manager, you probably work daily with a bundle of online tools. Every professional has a set of tools they rely on to work better and accomplish their goals more efficiently. As experts in their craft, they know which tool to use in a given situation, based on the business need or specific task at hand.
Customercount
AUGUST 20, 2020
View or download the presentation by Lisa Kobek from CustomerCount® on why resorts should be focusing on owner engagement with feedback tools at this difficult time for the hospitality sector. The post Engaging owners through feedback tools appeared first on CustomerCount.
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Callminer
MARCH 30, 2020
Managing a call center caught up in the uncertainty of a worldwide pandemic is no small feat. Internal chat systems for employees are a must, as are management monitoring tools to keep track of agent performance. Make Lulls in Response Time Clear to Customers. Tips to Leverage a Remote Workforce.
Kapta Customer Success
OCTOBER 4, 2021
But once you lay the groundwork, it's just as crucial to give your account managers access to the tools and resources they need to cultivate the best possible relationships with their clients.
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Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research. In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index.
CSM Magazine
APRIL 9, 2024
Here we focus on two major tech tools that are reshaping remote customer support: call tracking software and workforce optimization software. Agents can hone their skills through e-learning tools, managers can allocate resources more adeptly, and the team can continuously improve through performance analytics.
kommunicate
DECEMBER 30, 2023
Last Updated on December 30, 2023 A poor customer experience is a costly affair, according to a report by Retail Customer Experience, brands that manage an above-average customer experience bring in 5.7 The post 27 Customer Experience Tools That Every Product Manager Must Have appeared first on Kommunicate Blog.
Advertiser: ZoomInfo
47% of marketers said they have a database management strategy in place, but there is room for significant improvement. As buyer expectations to receive this type of relevant engagement continues to heighten, database management strategies are of high importance. New tactics to acquire data to reach marketing goals.
Speaker: Laura Bassett, Senior Director Product Marketing, NICE inContact
Gartner predicts that by 2020, 85 percent of customer relationships will be managed without human interaction. With the increase in artificial intelligence tools we see in the marketplace, it’s important to understand how AI is transforming our contact centers. We are well on our way and may even hit 90% by next year.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Speaker: Noel Roberts, CTO and VP Marketing, Aria Solutions
In this webinar, Noel Roberts, CTO from Aria Solutions, will discuss how you can arm your agents with the right tools and processes to provide great customer engagements. On average agents are handling 3-4 channels and Gartner predicts that by 2020 organizations will need to address 12 emerging customer channels.
Advertiser: ZoomInfo
In this eBook, we’ll run through real-world examples that show how RevOps teams can benefit from modern solutions for the access, management, and activation of their GTM data.
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
In this session, Esther will talk about: What customer empathy is and what tools & strategies you can use to develop more empathy. Use Product Management Today’s webinars to earn professional development hours! Use Product Management Today’s webinars to earn professional development hours!
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