What is experience management (XM)? Definition & strategies
Callminer
AUGUST 8, 2023
While customer service is important, experience management can create long-lasting, positive experiences that keep customers returning and workers productive.
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Improving Your Contact Center’s Lead Management Strategy
Calltools
AUGUST 9, 2023
Generating, cultivating, and managing leads are crucial to every contact center’s success. As such, it’s vital that business owners and call center managers carefully consider their lead management strategy and its effectiveness. Consider your lead management strategy the backbone of your entire sales goals.
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Effective Strategies for Managing a Contact Centre
Call Design
JUNE 29, 2020
The management of your contact centre is an essential element to operating successfully and providing your customers with the very best customer service. The success of your contact centre relies on the strength of your agents and management teams. Without the right management, even the best contact centres will suffer.
5 strategies for managing customer expectations
TeamSupport
OCTOBER 4, 2022
So in the cases where a customer is asking for something you can't provide, whether that's faster response times or new features (or a trip to the Moon with Wallace and Gromit), your business needs to manage their expectations. To this end, a ticketing management system, or the team behind it, needs to also manage customer expectations.
Customer Experience Management: Optimizing Your Strategy for Financial Success
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success. Register today!
Transforming Talent Management at Home
Contact Center Pipeline
DECEMBER 21, 2022
And they are working to devise sustainable workforce management (WFM) strategies. Organizations are now well in their third year of operation in the remote or at-home/work-from-home (WFH) contact center environment. In today’s challenging job market, it’s crucial for organizations to attract, nurture, and retain quality talent.
Rebooting Your Workforce Management Strategy
Contact Center Pipeline
SEPTEMBER 9, 2020
Our workforce management (WFM) landscape is changing at breakneck speed. This presents entirely new challenges and opportunity for workforce managers. Workforce management professionals are still grappling with this epic change.
2020 Database Strategies and Contact Acquisition Survey Report
Advertiser: ZoomInfo
47% of marketers said they have a database management strategy in place, but there is room for significant improvement. As buyer expectations to receive this type of relevant engagement continues to heighten, database management strategies are of high importance.
How ZoomInfo Enhances Your ABM Strategy
Advertiser: ZoomInfo
For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns.
Managing Product Feedback at Scale
Advertiser: Vanilla Forums
This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.
Best Practices for Accelerating the Sales Process
Advertiser: ZoomInfo
Think about it: with outbound prospecting, requests from management, scheduled demos, and inbound calls, chaos can quickly work its way into your strategy, deeming a “speed wins” selling mentality downright ineffective. This eBook takes a look at three headache-free strategies you can employ today to accelerate selling the right way.
2021 Industry Expert Contact Center Predictions (Replay)
Speaker: Richard Kenny, Sr Marketing Manager - Contact Center, Poly; Roger Lee, VP Customer Success, Gridspace; and Ron Owens, SVP Operations, Avtex
Each participant will provide recommendations on how to address people, process, technology, and strategy as we continue to serve the needs of our employees and customers in an ever-changing customer service business environment. Learn how to address, manage, and utilize: People. Implementation Strategies for 2021. Technology.
Transforming the Digital Customer Support Journey
Advertiser: Vanilla Forums
Notable customer behaviours that can drive your digital support strategy. Why communities often serve as the cornerstone of most digital support strategies. How to manage the change process when implementing new strategies. The different types of support solutions available.
Power Hour with the Community Team at Mural
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Beth Vanderkolk and Community Managers Lindsay Olson and Amanda Peterson will be conducting a power hour to explain how they have used Vanilla to build such a wonderful community. How community has become integral to the MURAL strategy. The MURAL community team is joining us on August 24th at 12 pm EDT to discuss just that!
5 Ways to Engage Employees for Immediate Impact
Speaker: Vicki Brackett, Author and COO of Sinousia
These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. Understand what motivates your employees and capitalize on it. Motivate and engage employees to buy into your goals.
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