CSM Magazine

JUNE 27, 2023

By utilising the expertise of event management services , businesses can make sure that their essence is seamlessly woven into every aspect of the day, from the first invitation to the follow-up. To do this correctly, communication between the event management team and the representative company is essential.

Management 52

Management Gamification Marketing Personalization 52

Andrew Mcfarland

SEPTEMBER 23, 2022

A business development manager’s primary duties include prospecting cold leads and contacting qualified prospects. Although marketing departments have their processes for vetting prospects, business development managers are often the first point of contact for qualified leads. They also manage the relationship with key clients.

Management 48

Management Brand ambassadors Education Metrics 48

Totango

JANUARY 23, 2020

Before we dive into key churn management strategies, it is important to understand the impact of customer turnover and principal reasons why customers leave. . These risk factors can be avoided if you employ practical, outcome-based churn management strategies. 7 Effective Churn Management Strategies. Why Churn Matters.

Enterprise 105

Enterprise B2B Management Best practices 105

Myra Golden Media

APRIL 15, 2019

Start, Stop, Continue for Feedback About Managers. My first year as a manager, I desperately wanted to know how I was doing, not in terms of performance goals or what my boss thought of me. After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue.

Feedback 227

Feedback Customer Experience Management Customer Service 227

CSM Magazine

OCTOBER 13, 2022

Too many managers think the annual performance review is enough appreciation. Too many managers, supervisors, and department leaders think with their head instead of their heart. Everyone wants to feel valued, loved, and appreciated. Their verbal communication skills are weak. About the Author.

Customer Service 105

Customer Service Healthcare Coaching Consulting 105

Myra Golden Media

JUNE 13, 2017

I meet with your management team before the training to discuss your objectives and I review a sample of your agent calls to help me understand where you are today. • I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Training is customized to your needs.

Education 166

Education Personalization Customer Service Management 166

ShepHyken

AUGUST 9, 2019

The next morning we gave away our online sales program at no cost to everyone who was participating in our live seminars. This way we managed to convert a negative situation to receive great PR and positive feedback, and also created a loyal fan for life. Stay Connected with Your Customers.

Feedback 293

Feedback Sales Accountability Personalization 293

CSM Magazine

DECEMBER 21, 2020

Workshops, extracurricular seminars, lectures of visiting professors, and work experience can teach you a lot more. This is especially the case if you study Management and want to try running your own business. Every successful business person or manager is successful not only because they know theory and studied cases.

Management 52

Management Marketing Personalization Customer Service 52

Call Center Weekly

NOVEMBER 19, 2018

Manager Buy-in I’ve always treated my team as customers. Leadership must be committed to improving and should regularly attend training, seminars and conferences. Front line supervisors, leads and managers are a great source for ideas- one of the best IMO. They had ownership!

Government 222

Government Contact Center Feedback Consulting 222

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo.

Contact Center 52

Contact Center Big data Call Center Technology 52

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 182

Customer Service Consulting Consulting Metrics 182

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 182

Customer Service Consulting Consulting Metrics 182

Fonolo

AUGUST 17, 2021

The Contact Center Guide to Managing Spikes in Call Volume. As success leaders and call center managers, you need to be an example for your agents. Strong call center managers are on the floor helping agents, encouraging them, and helping them succeed. Be strategic in your workforce management, or scheduling.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

JustCall

DECEMBER 1, 2022

The need of the hour is for managers of work from home call centers to assist, interact and engage with their home agents using a range of reporting, monitoring and management tools. Call Center Online Management Tips. It can be difficult to manage remote call center agents. Identify The Goals And Percolate Effectively.

Call Center 52

Call Center Management Agent burnout Scripts 52

Peter Lavers

JULY 8, 2015

WCL Customer Management is delighted to support Hello Customer for a breakfast seminar on September 10th with guest speaker, Daragh Kelly, Customer Intelligence Director at SKY IQ. Date: Thursday 10th September 2015. Time: 7am – 10am. Click here to register.

Customer centricity 133

Customer centricity Management 133

CSM Magazine

SEPTEMBER 27, 2023

Knowledge of basic financial concepts and the ability to use them in practice enables people to manage their money — keep records of income and expenses, avoid excessive debt, plan a personal budget, and create savings. That is why every person needs to understand what financial literacy is and how to improve its level.

Real estate 59

Real estate Finance Banking Education 59

SharpenCX

APRIL 28, 2021

And in fact, I kept thinking about what makes a good manager and how leaders can use lessons from Schitt’s Creek to not only improve community among their teams but to improve individual performance, too. So, I’m here for a quick philosophy seminar. And, the best managers spend 75% of their time coaching. Give direct feedback.

Management 67

Management Coaching Construction Contact Center 67

TeleDirect

AUGUST 26, 2019

From promoting new products & services to attracting customers at trade shows and conventions, what happens before your seminar is just as important as your presentation during the main event. Assessing all planning work prior to your show or seminar is challenging enough. Seminar assistance. The post Big Event Planned?

Call Center 48

Call Center outsourcing Business Process Outsourcing Healthcare 48

Toister Performance Solutions

OCTOBER 14, 2021

My manager didn't train me for recognition. Read this post before you recognize your good employees with a training class, seminar, or conference. Why training is not good recognition Years after working in retail, I found myself managing a department that trained thousands of employees. You might save a lot of hassle.

Management 71

Management Sales Customer Service 71

Taylor Reach Group

MAY 14, 2020

Clifton, Jim & Harter, Jim (2019) It’s the Manager , pp. You’ll be the “great boss example” they cite in future training seminars. According to the Gallup Organization, you could do all this and more by making your way to the top quartile of employee engagement. 102-103, New York: Gallup Press).

Employee engagement 171

Employee engagement Consulting Consulting Coaching 171

teleopti

OCTOBER 9, 2018

On March 28, Teleopti together with ICCA (Indonesia Contact Centre Association), VoiceCyber and our Indonesian partner Jaya Teknik arranged a launch seminar for the WFM solution Teleopti WFM at Crowne Plaza Hotel in Jakarta, Indonesia. With over 180 participants, almost all WFM Planners in Indonesia were attending.

Management 48

Management 48

Myra Golden Media

APRIL 15, 2017

. • I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Amy Spence, Training Service Manager, West Education Group. I felt the small group discussions were a great way to get my thoughts and ideas across in a safe, friendly environment.

Education 174

Education Personalization Customer Service Management 174

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 140

Customer Service Consulting Consulting Metrics 140

TeleDirect

MARCH 1, 2019

If your reservations aren’t up to speed, the best seminar or event content in the world won’t matter. Industry seminars. What’s more, through Seminar Edge, our Event Reservation tool, you’ll enjoy scripting resources, 24/7 support and much more. Will your event reservations match your event’s actual agenda? Trade shows.

outsourcing 48

outsourcing Business Process Outsourcing Entertainment Call Center 48

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. I heard Zig Ziglar say at a seminar nearly two decades ago, "Your input determines your output".

Technology 136

Technology Entertainment Customer Experience Coaching 136

CSM Magazine

FEBRUARY 16, 2023

Business Development Manager Business development managers initiate relationships between their employers and prospective clients or partners. They create business opportunities by identifying potential leads, crafting negotiation strategies and managing relationships with existing clients.

Technical Support 52

Technical Support Engineering industry standards Accountability 52

Taylor Reach Group

MARCH 20, 2020

Mental health has long been stigmatized and many managers are uncomfortable dealing with this topic. Provide free or subsidized lifestyle coaching, counseling, or self-management programs. Create and maintain dedicated, quiet spaces for relaxation activities.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

Fonolo

JULY 27, 2021

It can also help them practice self-awareness in their work and identify areas for improvement, creating a more collaborative dynamic between agent and manager. Call center agent training can take the form of courses, seminars, videos, and other activities that teach and inform agents about successful work practices.

Call Center 142

Call Center Abandon rate First call resolution Construction 142

CrazyCall

NOVEMBER 12, 2018

It can be argued that a great sales team is one of the most crucial aspects of running a business, and with having a hard-working sales team comes the big job of sales team management. Learn how to manage a sales team, and be sure you can bring in the money to compensate the team members. How to manage a sales team?

Sales 91

Sales Management Education Accountability 91

Hodusoft

AUGUST 21, 2023

Additionally, the CNC EXPO often features a series of seminars, workshops, and presentations conducted by industry leaders, experts, and professionals. Using this platform, attendees can explore the latest products, services, and innovations from these exhibitors.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

Totango

JUNE 3, 2022

While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Sincerely, [CS Manager Name].

Feedback 108

Feedback SaaS Surveys Accountability 108

TeleDirect

JULY 1, 2021

Want to ensure your next big seminar gets the most people in the seats? The best inbound call centers also handle help desk services, which means they have an ideal combination of automated backend support with highly trained agents to manage client-focused concerns. Appointment management. Seminar & event registration.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

ConvergeOne

AUGUST 16, 2022

It was amazing to see all those people, including new faces, at the three-hour on-site seminar. Patching and Asset Management. There was nothing in the event to entice the folks to sign up and attend, like say a golf outing, a basketball game in the stadium, or lunch/dinner at a high-end restaurant. End Point Security.

Education 70

Education Technology Management 70

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. During her speech, Rachel shared that one of the major issues in contact center management is the underutilization of data.

outsourcing 8

outsourcing Construction Contact Center Metrics 8

Tethr

APRIL 7, 2020

Companies who were planning on holding seminars, conferences, trade shows, summits and customer gathering are all making some pretty tough calls right now. Registrants who signed up for an eight-hour seminar aren’t going to have the same attention span for that long of a video conference. You can decide to offer the event online.

Gamification 66

Gamification outsourcing Marketing Technology 66

Callminer

MAY 27, 2020

Encourage team managers to provide feedback about employee performance in both a formal and informal setting. By using assessments such as The Predictive Index and storing the information in an applicant tracking system, managers can anticipate the best fit for new employees.” ” – Tarika.A,

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Support CS managers with information and advice from the community. These and other potential benefits make joining a customer success community a winning proposition for CS team members, managers and marketing leaders. Customer Success Managers in Action.

Best practices 115

Best practices SaaS B2B Marketing 115