Help Scout

AUGUST 22, 2023

Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences. Read the full article

Management 104

Management Customer Experience 104

Help Scout

AUGUST 22, 2023

These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022. Read the full article

Self service 90

Self service 90

HelpCrunch

NOVEMBER 11, 2022

The post SaaS Knowledge Base: The Actual Meaning and Best Examples appeared first on HelpCrunch blog. What would you rather do if you faced a product/service issue and your Internet provider, a movie streaming service, or *insert your option* had no communication channel? Or the ones that they provide, like, a [ … ].

SaaS 118

SaaS 118

HelpCrunch

MARCH 15, 2023

In fact, this [ … ] The post Customer Service Knowledge Base: The Definition and Lifehacks for Building One appeared first on HelpCrunch blog. Here you are, sitting at your desk, catching every client’s issue, and telling them how to proceed with the product.

Customer Service 118

Customer Service 118

Help Scout

AUGUST 22, 2023

Your knowledge base is one of the hardest working members of your team. Putting effort and energy into great knowledge base articles and organization helps it work even more efficiently. Read the full article

75

75

HelpCrunch

MARCH 1, 2023

At a certain point in time, businesses start to think about ways to organize, manage, and retain the knowledge that has accumulated over years. Not only does it help to keep better control over the [ … ] The post Knowledge Base vs Wiki: How to Choose What’s Right for You? appeared first on HelpCrunch blog.

Management 118

Management 118

Nicereply

SEPTEMBER 13, 2022

The knowledge base has been considered a crucial component of providing self-service for years. And now knowledge bases as we’ve always known them are dead. To accommodate, customer support teams need to rethink how they create, manage, and share knowledge. The traditional knowledge base is fading.

SaaS 52

SaaS Chatbots Scripts Self service 52

Help Scout

AUGUST 22, 2023

Follow these 9 knowledge base tips. Improve your customer experience by providing customers with the info they need at the moment they need it. Read the full article

Customer Experience 84

Customer Experience 84

TechSee

DECEMBER 3, 2019

Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability. Some knowledge bases can also proactively present issue resolution suggestions to customer service representatives in real time.

Contact Center 136

Contact Center outsourcing Customer Service call center solutions 136

Help Scout

AUGUST 22, 2023

Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly. Read the full article

76

76

HelpCrunch

FEBRUARY 15, 2022

The post Knowledge Base Article Templates That Unweight Your Writing Burden appeared first on HelpCrunch blog. The fitting software is chosen and everything is all set for the trouble-free customer self-service. Wait a minute…do you get the feeling something is missing? [ … ].

Self service 118

Self service 118

Help Scout

AUGUST 22, 2023

You don't need to be a professional marketer to get started with knowledge base SEO. Just follow the instructions in this step-by-step guide. Read the full article

Marketing 75

Marketing 75

Nicereply

MARCH 30, 2022

In this article, you will learn how to improve customer service thanks to live chat knowledge base. You need to supplement your live chat channel with a centralized Knowledge base to make knowledge readily available and accessible to your support agents and customers. All the time can be highly challenging.

Customer Service 96

Customer Service Scripts Call Center Customer Support 96

HelpCrunch

DECEMBER 9, 2020

The post 12 Inspirational Knowledge Base Examples Worth Following appeared first on HelpCrunch blog. Gone are the times when we were sitting in the libraries flicking through tons of books in search of information. Thank God, the world is spinning round and technology is making progress continually. Today, the [ … ].

Technology 118

Technology 118

Help Scout

SEPTEMBER 25, 2023

In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you. Read the full article

44

44

Knowmax

AUGUST 15, 2022

The post 7 Easy Steps For Building A Knowledge Base appeared first on Knowmax.

105

105

TechSee

FEBRUARY 3, 2020

Their knowledge is, by definition, unstructured and can be imprecise. Creating a written knowledge base: setting up a repository of documents, such as formal intellectual property, informal best practices, and employee-contributed “tribal knowledge” is a good way to ensure new hires have access to important information and training materials.

Customer Service 109

Customer Service Contact Center Best practices Average Handle Time 109

Help Scout

AUGUST 24, 2021

Luckily, there’s a tool that addresses that very issue: knowledge base software. What is knowledge base software? Knowledge base software is a tool that allows you to create, store, organize, manage, and share self-service content with an audience. What are the different types of knowledge base software?

Enterprise 106

Enterprise Customer Support Feedback Engineering 106

Help Scout

AUGUST 22, 2023

Creating a knowledge base doesn't have to be a long, arduous, complex process. Launch a new help center quickly by following these 6 steps. Read the full article

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75

HelpCrunch

JULY 8, 2022

The post What’s the Difference between FAQs vs. Knowledge Base? Sometimes you are crawling around Google to find the answer regarding the tool you are using for business. Some links are bringing you to regular commercial pages where, to be honest, nothing is clear. Brands [ … ].

118

118

Guru

JULY 15, 2021

Imagine you work at a startup where you’ve been in charge of knowledge management and internal communications for the past three years. In the second year, you implemented a new knowledge base tool. In the first year, you created processes that got everything running smoothly.

Management 118

Management 118

TeleDirect

DECEMBER 11, 2022

Having a comprehensive knowledge base is not just for tech companies. Regardless of what industry you’re in, you can improve your customer service and public image by offering your staff and customers a comprehensive knowledge base. If you’re in the dark about using a knowledge base for customer support, read on.

Customer Support 62

Customer Support outsourcing Call Center Contact Center 62

Helpware

JUNE 13, 2023

Fortunately, that’s where a well-equipped, readily accessible knowledge base can save the day. Here are our best tips to get the most out of your knowledge base. You can’t blame them—dinner’s in the oven and the kids have no idea where to start on their homework. And it’s geometry, at that.

Self service 72

Self service 72

HelpCrunch

NOVEMBER 12, 2020

The post 7 Compelling Benefits Of A Knowledge Base to Consider appeared first on HelpCrunch blog. I’d say that it’s for nothing. These numbers speak for themselves: 77% of customers say they have used a self-service portal at least [ … ].

Self service 118

Self service 118

HelpCrunch

DECEMBER 5, 2019

Quality help center starts with the best knowledge base software. Check these 9 knowledge base tools to choose the best one in 2020. The post 9 Best Knowledge Base Software in 2020 appeared first on HelpCrunch blog.

Customer Service 99

Customer Service 99

Knowmax

DECEMBER 22, 2021

The post 5 benefits of knowledge base tools for customer service appeared first on Knowmax.

Customer Service 98

Customer Service 98

Help Scout

AUGUST 22, 2023

This guide to redesigning your existing knowledge base architecture will help your team and customers get the most out of your help docs. Read the full article

40

40

HelpCrunch

NOVEMBER 9, 2020

The post What is a Knowledge Base and Why do You Need It? On the one hand, there are no know-it-all clients who land on a website and understand every bit of information. Something still needs to be conveyed in pieces. On the other hand, the vast majority [ … ]. appeared first on HelpCrunch blog.

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117

bold360 Blog

APRIL 1, 2020

Centralize and Scale Your Knowledge Base. Most organizations have vast amounts of intangible knowledge assets, such as answers to frequently asked questions, product and customer information, and much more. Customers and employees want to easily access this knowledge, especially in a crisis.

Call Center 95

Call Center Management Self service Abandon rate 95

HelpCrunch

OCTOBER 13, 2021

The post How to Write Knowledge Base Articles That Answer Every Customer Service Question [With Examples] appeared first on HelpCrunch blog. You’ve probably read the title and thought: “Article that answers EVERY question – are you kidding me?” Actually, we are not.

Customer Service 118

Customer Service 118

Knowmax

MAY 25, 2023

The post Why Should You Use Decision Trees In Knowledge Base? appeared first on Knowmax.

52

52

Help Scout

AUGUST 22, 2023

A SaaS knowledge base is an easy way to get your documentation online fast. Learn the basics and discover 11 platforms that make the process a snap. Read the full article

SaaS 40

SaaS 40

ViiBE Blog

MAY 31, 2021

So how does a company preserve its employee knowledge in the long term? One solution is creating a corporate knowledge base. Knowledge bases can be used to help customers self-service information or for employees to access information. How do you structure a knowledge base?

Self service 52

Self service CRM Customer Experience Management 52

ProProfs Blog

SEPTEMBER 18, 2017

The Solution – A Centralized Knowledge Base. This is where a knowledge base can help. Implementing a centralized knowledge base, and ensuring that it is available across all your customer service channels , is one of the best ways to avoid situations like. Improved Productivity.

Customer Support 148

Customer Support Self service Morale Banking 148

Help Scout

OCTOBER 15, 2021

Here are 9 actionable knowledge base metrics to start tracking today to better understand how your knowledge base is performing. Read the full article

Metrics 57

Metrics 57

Talkdesk

MARCH 10, 2020

Whether it’s a finicky software product or a purchase from a company with a complicated return policy, most consumers have turned to a company’s knowledge base in an attempt to get their questions answered faster. What are the key characteristics of an AI-powered knowledge base?

Self service 65

Self service Enterprise Feedback Analytics 65