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The 5 Rules of Behavioral Journey Mapping

Beyond Philosophy

We’ve recently trained some of our clients on journey mapping. We discussed the problems with journey mapping in a recent podcast. Traditional journey mapping is what a customer is doing, but is missing a few things. What is the first stage of your journey? (On

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5 Rules for using Behavioral Science in Journey Mapping

Beyond Philosophy

The 5 Rules for Behavioral Journey Mapping. We were training customers with journey mapping recently when it became apparent that people didn’t understand what journey mapping could do for them. Our version of journey mapping is called Behavioral Journey Mapping.

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Empower Your Business with Customer Journey Mapping

Real Blue Sky

Quite simply, customer journey mapping is the journey our customers take when trying to do business with us. This, in turn, helps us identify areas where we can improve the customer experience and tailor it to each individual at each step along the journey. That means better results for your business.

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Empower Your Business with Customer Journey Mapping

Real Blue Sky

Quite simply, customer journey mapping is the journey our customers take when trying to do business with us. This, in turn, helps us identify areas where we can improve the customer experience and tailor it to each individual at each step along the journey. That means better results for your business.

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Defining the Stages of the Customer Journey Map: Service

Education Services Group

Continuing our series investigating all the stages of a customer journey map, I’m diving into everything that makes (or breaks) this chapter of the CX story. These are the primary goals for CS during the Service stage of the customer journey. We’ve talked Awareness, Consideration, and Acquisition.

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Empower Your Business with Customer Journey Mapping

Real Blue Sky

Quite simply, customer journey mapping is the journey our customers take when trying to do business with us. This, in turn, helps us identify areas where we can improve the customer experience and tailor it to each individual at each step along the journey. That means better results for your business.

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Defining the Stages of the Customer Journey Map: Acquisition

Education Services Group

Not everyone does it exactly like this, but we’ve seen many a customer journey map in all our years helping businesses build them. While there is no universally accepted, one-size-fits-all model for the journey, we’ve divided it into the five stages that broadly fit CS best practices the most. That’s right.