13 Powerful Benefits Of VoIP For Small And Large Businesses

What are some important VoIP benefits? And why do they matter?

The pandemic brought a big shift in consumer behavior. While customers didn’t already like waiting on support calls and expected an excellent experience when interacting with brands, this has only become more substantial now.

Did you know 60% of consumers believe that the previous year’s crisis improved the standard for customer service, but 54% are still unsatisfied with the organization’s effort towards customer service?

(So, businesses cannot afford to be reluctant in approaching customer experience.)

This CX-centric trend has rendered old communication methodologies ineffective. Business owners – big or small – now need a comprehensive, unified communication strategy with VoIP at its backbone. And that’s what we’ll discuss in this blog post: VoIP software and VoIP benefits.

What’s Wrong with Staying Traditional?

If you are a fan of the sitcom ‘The Office,’ you would remember the extensive telephones set up in the office space. The salespersons used them to make client calls and close deals.

All their communication was done on a handheld landline phone plugged into the wall. Information regarding the call was written down manually. The telephones took up physical space, had huge scope for human errors, and eventually, the phone bills were massive.

On the other hand, VoIP phone systems or Voice over Internet Protocol is a cloud telephony system that has been making revolutionary advancements in the business world. This alternate cloud telephony solution to the traditional landline phones does not demand the physical connectivity a landline requires; all you need is a laptop with a stable internet connection, and you are good to go. 

Why Do We Choose VoIP?

When customers discuss VoIP advantages and disadvantages, they are mostly concerned about the following:

• Call quality – how clear the voice is, is there any latency in the protocol; and
• System uptime – will the VoIP software crash, will it open with delay, will it take too much time to load, etc.?

When you switch over to a business VoIP system like JustCall, you get much more than just an over-the-internet phone call system.

The first and foremost advantage of a business VoIP solution is that the cost-per-call is way less than what a traditional phone connection offers. The calls are transmitted and received over the internet system, i.e., cloud telephony.

VoIP circumvents the need to wait for the landline to be installed in the office building. It also removes any setup or maintenance costs. Thus, it helps make your ROI very high.

As far as getting phone numbers is concerned, JustCall also offers local and toll-free numbers in 70+ countries. This gives you that extra local touch with the customers you are trying to do business with.

Everything is now on the go. Having traditional phones where you can answer calls only in your office hampers the scalability and functionality of the work. 

Quite possibly, one of the most featured VoIP advantages of cloud telephony is its service mobility. You can even install the app on your smartphone and make high-quality business calls from virtually anywhere in the world.

How Does VoIP Work?

VoIP works exactly as its name reflects. You can make a voice call over your broadband connection using VoIP software.

Let us walk you through the working of VoIP. First of all, the VoIP-enabled device (smartphone, tablet, or PC) connects to the Internet with an assigned IP address.

When you dial a phone number through VoIP, the adapter sends analog voice signals to the VoIP service provider. The service provider compresses the audio signals and converts them into digital data ready for transfer. Then, using real-time transport protocol (RTP), these digital voice packets are delivered to the recipient.

To ensure security throughout the process, VoIP providers often transmit these data packets via the secure real-time transport protocol (SRTP), an encrypted version of the RTP.

Some of the service providers enable you to make voice calls to other VoIP users for free. Paid services ask you for some charge to connect you with ordinary phones at a fraction of the usual charges.

It totally depends on each business and how it uses VoIP.

Small business VoIP setups are quite simple. If the business owners want to use their headsets, all they require is an adapter to hook the phone up to the PC and the ideal software that can connect calls.

After setting all this up, you can start making calls. In addition, special IP phones are also available in the market precisely crafted to plug into your router.

Recommended Read: All You Need to Know About VoIP Phone Systems: A Complete Guide

Why is VoIP Important in The Modern Day?

A business VoIP solution enables the user to call any local or international location using the internet. The best feature of this service is that you will be charged based on local rates plus the usual internet price.

Here are some of the reasons why business VoIP phone system is becoming so popular.

1. No Landline Now

Owing to their flaws and limitations, there’s very little requirement for landlines in today’s era of business communication. Be it pricing, ease of use, simple setup, or accessibility – a VoIP system dominates over the conventional method in every aspect.

2. Free Long Distance Calls

VoIP transmits data using the internet instead of utilizing real copper connections via physical telephone switches. So, long-distance charges are extremely low-priced and, at times, completely free.

The physical connection is usable one at a time and costs premium charges.

3. Broadband Everywhere

Nowadays, you need not search every place for a broadband connection. Every coffee outlet and hotel offers Wi-Fi to its patrons.

Image: you are outdoors, and suddenly you need to assist your customer with product upgrades, what would you do?

You can easily connect with that customer via Wi-Fi or your mobile data plan and aid them without any hassle or high expenses.

4. Cost-Cutting

Large enterprises spend a hefty amount of money on communicating with long-distance customers, vendors, prospects, and other stakeholders each month.

VoIP connections can significantly reduce these costs.

VoIP is much more cost-effective, easy to use, and simple to set up, especially when it comes to channeling long-distance calls over the internet. This is one of the biggest VoIP benefits that’s bringing even small businesses on board with this technology.

5. Makes the World Smaller

The world is no longer a bigger place as communicating with your business prospects or even with your loved ones is too convenient today.

Your family, relatives, spouse, sibling, or anybody is moving to a different continent altogether.

The best way to be in constant touch with your loved ones is by installing a VoIP phone system, and you are good to go.

It is one of the simplest and cheapest methods to connect with anyone, anywhere in the world. So, phone over the internet is actually making the globe smaller, making the distance matter least.

6. It ‘Can’ Be Free

If you do some research and have patience, you can bag a VoIP account for free.

Yes, these types of accounts are not that easy to utilize as compared to the paid services offered by VoIP service providers. Still, it is possible to set up a free VoIP account just by yourself.

Generally, setting up a free account requires remarkable networking prowess and a home server of your own.

7. Travel Tension-Free

With just a laptop and an internet connection (not difficult to find anywhere), your work desk is anywhere you are present.

Your customers, vendors, loved ones, and other stakeholders can contact you without any hassle. There is no need for you to take different phone numbers. With VoIP, you can just utilize one number of multiple locations.

8. Internet Voicemails

The majority of VoIP services that exist in the market today actively render internet voicemail.

So, as a business owner, you can throw away your worries about a missed call, PC being switched off, and other such issues.

Even if the connection is lost, as soon as you reconnect, all your voice messages, along with a few service text messages, will be waiting for you.

13 Benefits of VoIP for Businesses

VoIP technology has a lot to offer for your business. From Facebook to Burger King, Microsoft to Amazon, it has been welcomed across the board.

Global clients? Remote workforces? Cutting down on costs? Expanding offices?

Business VoIP phone services tick all these boxes, and hence, it is no wonder that they are gaining more and more steam, helping businesses thrive in the “new reality.”

Here are some of the most prominent benefits of VoIP.

1. Lower Costs

One of the most significant benefits of VoIP phone system is its affordability. VoIP offers many cost-saving opportunities for both small and large businesses.

For example, a landline phone system costs about $50 per line every month. This rate includes local (and occasionally domestic) calls only. On the other hand, VoIP plans cost as less as $20 per line.

Yes, you read that right! VoIP can reduce your phone bill by just half of what you’ve been paying right now.

Keep in mind that switching to VoIP does not guarantee that your phone expenditure will come down drastically. Different businesses have different needs.

However, one thing you can be sure about is that a shift to VoIP will pave the way for significant cost savings.  

2. Direct Cost Savings

From the massive initial setup costs to recurring expenses, a business incurs several expenses when it comes to traditional phone service.

A) PBX Hardware

A private branch exchange (PBX) is expensive on-premise hardware required to connect several landlines in an office. VoIP eliminates the need for such hardware as the network is powered by a broadband connection.

B) Calling Costs

VoIP has lower calling rates for long-distance and international calls compared to the traditional phone system.

C) Copper Wiring Expenses

VoIP networks allow both data and voice on the same channel. This eliminates the need for extra wiring. 

D) Recurring Expenses

A VoIP service reduces the company’s ongoing expenses like repair, taxes, and maintenance fees.

3. Indirect Cost Savings

The following are some of the most common areas where you can quantify your long-term savings.

 A) Remote Work Savings

VoIP phone features like auto-attendant, conference calling, instant video calling, etc., allow employees to work remotely. This augments employee productivity and cuts down on office space and utilities.

According to a recent study, a company can save $11,000 per employee per year by simply allowing them to work from home half of the time.

B) No Additional Cost for Add-On Features

A standard PBX system requires you to pay separately for add-on features like group ringing, call transfer, call queuing, etc. But VoIP phone services offer many of these features at no extra cost.

C) Repurposed Manpower

With the auto attendant feature, you can waive the salary cost of an in-house secretary and save up to $45k per year.

4. Complete Portability

Here’s some good news for people who love traveling. A VoIP number or virtual number is fully portable. This implies that you can use the same number anywhere you go.

What’s even better? In case your company changes the address, you can retain the same VoIP number.

Portability is one of the biggest advantages of VoIP, especially for highly mobile, hybrid, or remote working teams. VoIP keeps executives, teams, and customers connected irrespective of their location, enabling 24*7 instant access to files, features, and contacts.

This meets the needs of today’s on-the-go workforce and lowers operating costs without sacrificing communication.

 5. Advanced Features for Small and Large Enterprises

With advanced features like call transferring and auto attendant, VoIP allows even a sole proprietor operation to look like a large enterprise with multiple departments.

This is one of the most significant VoIP benefits for small businesses.

The Virtual Assistant can converse with callers using conversational AI, answer all inbound calls, provide menu options, forward calls, and offer relevant solutions- all without the help of a live agent. Managers can track all call center activities in real time, assessing agent efficiency, customer satisfaction rates, and call queues to enhance communication strategies further. 

Business VoIP providers offer multi-party calling features that enable many people to join the same call.  

6. Greater Flexibility with Softphones

Softphones are programs installed on smart devices such as smartphones, tablets, or computers. Skype is an ideal example.

However, enterprise VoIP providers like JustCall tailor their applications to meet the needs of different businesses.

There are several benefits of having a softphone for your business communications:

• Enables even better portability
• Reduces extra equipment costs
• Promotes constantly-connected workforce
• Frees up office space

In addition to this, softphones offer more flexibility. They grant you access to features that enhance your remote work style.  

7. Improved Voice Quality

 As long as you have a stable and fast internet connection, VoIP calls are clear and crisp with no call dropouts, lag, or latency issues. A robust connection with good bandwidth is all you need for excellent VoIP call quality.

If your office makes concurrent calls, everyone may suffer through background noise, delays, and echoes. VoIP phones prevent those interruptions allowing you to focus on the meeting’s agenda. They offer superior sound quality with innovative features like advanced audio compression and noise-canceling microphones.  

8. Greater Scalability

Another great advantage of VoIP is its easy and quick scalability.

A VoIP phone system does away with having to buy additional lines or dedicated hardware as you grow. Imagine scenarios like opening a new branch office or prepping for a hike in demand during the holidays. In such cases, additional user seats and lines can be added online instantly by purchasing only the new phone number (no wiring or complex setup required).

Additionally, you can select from several VoIP virtual phone numbers, including international, local, vanity, and toll-free options.

9. Better Accessibility

Because VoIP is portable and wireless, it allows your business to be flexible. In an increasingly remote workforce, cloud-based VoIP service provides the benefit of making calls from anywhere.

And when you’re not able to answer a call, you can get voice mails emailed to you or direct the call to another person.

The best part is that your employees can stay productive no matter where they are. They don’t have to be physically present at the office. They can work on their tablets and smartphones from anywhere.

Many VoIP providers also offer multi-lingual support and live translation features so employees can communicate across language barriers.   

10. Supports Multitasking

Along with phone calls, the VoIP network allows you to send images, videos, and documents, all while simultaneously being involved in a conversation. So you can effortlessly hold more integrated meetings with staff or clients from across the world.

Consumers today want to be connected with businesses on a minimum of 3 channels. With omnichannel platforms and business VoIP, you can communicate with customers across several channels, access communication history, and customer information at any time, and switch channels in the middle of a conversation.

This speeds up resolution rates and prevents customers from repeating themselves.  

11. Greater Security

Phone system security is extremely important, especially for businesses. Anyone can easily trick staff through fraudulent or fake phone calls.

With improved identity management and the advancements made in IP technology, including encryption, VoIP can help you mitigate such security threats. Hosted VoIP providers work 24*7 to protect their networks.

For securing your VoIP system, it is recommended to work with a reliable VoIP provider that ensures staff practices healthy password habits, configure automated alerts for questionable calling behavior, and undergoes independent security audits.

Furthermore, make sure to finish operating system updates consistently, so your business is not exposed to newer vulnerabilities.

12. Easy Installation

A traditional phone system requires the installation services of a local phone company to set up a PBX hardware system within your office premises. This can be challenging to manage as the technicians from the phone company have to be physically present.

A VoIP system, on the other hand, is much easier to install. No hardware needs to be installed; all you need to do is download an app. You can easily port over your existing business number with the help of your VoIP software provider.   

13. Ease of Use

Forget about the landline phones that required loads of memorizing to maximize their features. Many VoIP platforms have great user-friendliness making it very easy to operate a VoIP phone system.

Even if users aren’t tech-savvy, they don’t have to worry about steep learning curves. They won’t face much difficulty.

5 Disadvantages of VoIP

As with all things in life, there are both advantages and disadvantages of VoIP. While we chose the VoIP phone system over the traditional phone system, here are some VoIP disadvantages.

1. Latency and Jitter

In online communication, each message is broken into bits of data called “data packets.” To create the original message, they are reassembled at their intended destination.

Latency and jitter are connection issues that occur when these data packets either get improperly reassembled or hit delays in transmission.  

2. Requires Reliable Internet Connection

VoIP service requires a good internet connection and a high-quality VoIP router. If your network bandwidth is low, it will adversely impact the VoIP service. At least 100 kbps upload speed is required for each VoIP device.

Whereas VoIP calls and video conferencing require at least 5-25 Mbps speed.  

3. Doesn’t Support Emergency Call Tracking

Location tracking is one of the major VoIP disadvantages. Because of VoIP’s accessibility and portability, it’s difficult for third parties to find out where a call originates.

This becomes a problem for emergency services, where you’ll have to communicate the location in an emergency.

4. Requires Continuous Power Supply

As VoIP operates through the internet, a continuous and uninterruptible power supply is needed. VoIP users have to invest in an expensive backup power supply to keep their business running during a power outage or emergency.

Landline phones that run on copper wires, on the other hand, remain stable under such circumstances.

5. Vulnerability to Cyber Attacks

Security is paramount to online communications. Some providers are yet to implement robust security measures to safeguard their private VoIP calls from getting breached during communication.

The possibility of hackers distorting, forwarding, or listening to your calls for fraudulent purposes must be taken seriously.  

VoIP Analytics And how It Helps Your Business

The concept of being able to monitor and act upon data-based insights, especially in customer-oriented services, is pivotal for a business in making sales and improving its current service. 

Apart from the regular insights gained into customer problems and behaviors, VoIP call analytics also help in reducing man-hours and employee fatigue.

Therefore, it is a win-win for both businesses and customers.

You could have insights into employee performance and your overall sales campaigns using VoIP-based phone systems. Or you could just analyze the average customer sentiment and make improvements in your product or your customer approach.

The possibilities, once you get the data, are endless. You could hash out new strategies by the week once you understand and act on the data you receive from your customers.

What Is There to Analyze?

By having a proper understanding of call analytics, you can report on data such as:

• Number of calls answered in a given time-frame
• Identifying time-frame when phone traffic spikes
• The geographic location of calls
• Time duration of calls
• Average customer wait period (in minutes)

Insights from these metrics will help you understand your customers better. These data-based features also entail better customer service, higher customer-employee engagement, and quick resolution of customer issues and grievances.

Craft a Better Calling Experience

The most obvious area in which your VoIP analytics can aid your business is the customer service department.

This data is meant for those companies that have technical support or customer service teams working in different call centers globally.

By assessing key metrics such as call length and response time, sales managers can find out certain patterns in consumer behavior.

You can always find when the customer is most busy and when they are least busy. This insight will help you accommodate fluctuations and respond much quicker.

Showcase Customer Trends

When it comes to VoIP call analytics, you can record and hear back multiple calls as you require.

Sales managers can search for keywords by listening to the call recordings.

In short, a sales manager can look out for keywords such as ‘happy’ and ‘cancel’ and be able to hear out all the calls that include those words so as to see if they can spot any uniform trends.

In all, VoIP analytics, with all the data, can be the engine of your vehicle – navigating your mission-critical decisions and creating opportunities to achieve the outlined goals.

How Does VoIP Save You Money?

While we discussed this earlier, it was only brief. VoIP sure saves you money (which is one of the biggest VoIP benefits) – BUT HOW?

Let’s take this discussion further by jotting down a few important aspects of VoIP that can save expenditures for your business.

Connectivity Savings

Having customers across the globe or on opposite coasts does not matter, really.

What counts is how well you are connected to them and how can you do the same by investing a minimum amount.

VoIP system allows you to make a call anywhere in the world with the most affordable pricing.

Local and international calling costs less if you are utilizing an internet connection to make your calls.

Dependency and VoIP

Your business requires being dependent on the phone system that you utilize for business communication.

If a system goes down, the amount of time it takes to recover also costs you valuable productive hours.

A VoIP-based phone system such as JustCall uses a single-site architecture that ensures reliable connectivity and effective scalability.

Apart from being reliable, VoIP systems are also portable.

Professionals from your sales team can access the same phone network while they are traveling and using a mobile or even a hotel phone.

This can make the business trips of your sales professionals more productive.

High Productivity = Increased Profits

With modern features, right from VoIP call forwarding to seamless routing, analytics, VoIP integration (with CRMs), and more – cloud-based phone systems help sales and customer support reps be more productive.

A higher level of productivity paves the way to higher revenue and profits.

Long-Term Benefits

For companies that use conventional phone systems and lines, there is a requirement for an upgrade after every few years.

Since a VoIP phone system works on the internet, there is no requirement for any such upgrade. This saves your business a fortune.

Let’s say, even in this case, if the system does require upgrades, such as for new handsets or software, the VoIP vendor will cover the cost for you.

Furthermore, the majority of VoIP systems have technical training and support incorporated in the initial costs, which means there are no support costs over the system’s life.

Increased Call Security

As of 2022, the average cost of a data breach is $4.35M million. So, it’s imperative that organizations take prompt measures to combat cyber threats.

VoIP service providers configure the systems to utilize an encrypted Virtual Private Network or VPN.

This offers increased security for the safety of both employees and customers.

Many VoIP providers also take other automatic and manual steps to ensure the VoIP users’ data remain completely secure.

How to Use VoIP to Increase Your Sales?

Successful sales require great communication. If you communicate well with your leads, they will turn into customers. Missing calls from leads, not being able to communicate with them clearly, and frustrating customers will lead you into a pitfall.

So, your sales team need not just the right soft skills to hold rewarding conversations with the customers, but they also require a robust tech stack that helps them make that happen.

This is another area where VoIP emerges as a game-changer.

VoIP phone systems can transform your sales teams with newer capabilities that enable them to score more wins. 

Here are a few ways you can turn your sales team into an army of superheroes with a business VoIP phone system:

1. Create an Ecosystem for Better Communication

In the world of sales, outdated communication systems can spell doom to your business. 

Your sales team would not be able to streamline their work. They would constantly make errors in making communication amongst themselves and with the customers. They would not know where they are going wrong and what they are doing right.

The best thing you could do for your hardworking sales team is to bless them with top-notch communication systems, aka VoIP. 

The better the communication, the better your revenue-generating team performs.

2. Foster Better Management with Cloud Infra 

VoIP has proven to be revolutionary in the cloud telephony systems world. With all your data and work streamlined in a single interface, management becomes cleaner.

Additionally, it helps you cut down all your errors to the minimum. 

Sales teams that use traditional phones face a wide range of productivity-lowering instances. It takes time to pull up a customer or a lead’s contact information. 

Further, dialing numbers manually lead to the wastage of several precious seconds.

These few seconds do not look like much in the short run, but over time, saving up even the tiny bits helps you boost your productivity much more.

The salesperson then has to pull out all their notes about the customer. Remembering specific details about each one of them becomes a tedious task. 

However, with VoIP, all your work and data go digital.

3. Bring the Flexibility to Work from Anywhere

With VoIP, you won’t need to get a complete physical phone system to be installed in your office. Your calls and messages can be made using a laptop or even a mobile phone.

This would give your salespeople the power to work on the go. 

Got an international customer who is available for a chat during off-office hours? Use your laptop or phone in the comfort of your home to connect with that customer.

Since you are not stuck to a phone at your office desk, you can cater to your clients virtually anywhere in the world. 

Always being available for your customer will earn you major brownie points. It will make your salesperson look like a superhero in front of your customers, available in the nick of time.

4. Promote Better (and Effective) Data Management

Traditionally, sales companies maintain huge piles of hard copies of customer contact information. They also have to constantly take down notes during the call and then add additional notes at the end of the call.

This does not guarantee that the salesperson remembers everything they chatted about with the lead or customer.

Several times, angry customers call in complaining about issues and discrepancies. It takes the salesperson a lot of time to come up-to-date with the history of the customer’s account and understand the issue.

However, when using a VoIP-based cloud telephony system, all your customer contact information is logged into the VoIP software. A simple search by name can help you pull up all the information you need about the customer.

Moreover, all calls are recorded. This helps the salesperson go back and listen to the recording again in case they missed out on something. 

It also helps you obtain proof of all the proceedings in case there is an issue later on. 

This can help your sales team make faster calls, pull up customer history whenever needed, and manage all conversations in a single file.

5. Save Time (and Energy)

With a VoIP-based cloud telephony system, you no longer have to waste seconds dialing a person’s number and then waiting for the line to connect. Auto-dialer can be used to dial automatically, leave messages (and voicemails), or request information from prospects or customers. 

Auto-dialer is usually implemented when manual dialing is taking away the agent’s time. Avoiding disconnected lines and voicemails saves a lot of sales agents’ time.

Another area where it saves time is in getting a new number. Traditionally, when a sales office needs a new number for its salesperson, they have to get a whole new phone set. It takes time for the order to be placed.

It takes further time for the phone set to arrive, and then you need to get it installed by professionals. This brings in a whole new bill of charges for the phone set and the new number.

Cloud telephony software gives you not just the power to buy a number in seconds but also the liberty to select which number you want.

There is a section in the VoIP software itself where you can go to select which country’s number you want. They provide you with a list of all possible numbers available – toll-free, international, local, etc.

You can simply choose the number of new phone numbers you want, the preferred country, and the preferred number. And in under five seconds, you have a brand new phone number for your salesperson at minimal costs.

6. Bring Real-Time Learning with Powerful Analytics

Science and technology have mostly been our friends. One of the best benefits this friendship has bestowed upon us is quick real-time analytics.

VoIP-based cloud telephony systems offer you a look at beautifully colored and easy-to-interpret graphs and pie charts. 

You can look at what the average response time to a call has been for the past calls. You can also look at how many calls were received, answered, missed, etc.

It offers you insights into how well the entire sales team has been performing. 

Looking at what’s going well and what’s going not so well, the entire team can work to better themselves at where they have been lacking.

7. Implant a culture of collaborative wins

When the whole team uses a single interface software, the team works collaboratively. Incoming calls can be set to be answered by multiple alternate salespeople in case the first assigned person does not pick up or is busy.

Calls can be queued, which makes sure that someone or the other on the sales team answers the call. This reduces the number of missed calls.

Every member can access call recordings, call notes, statistics and analytics and understand how information has been flowing in, processing, and flowing out.

This enables the team to build a spirit of coworking and a feeling of working together as a team. 

Many a time, sales teams witness a lot of animosity amongst themselves. However, collaborative tools like VoIP phone systems help them become better professionals, thus also a healthier work culture.

What Are the Best VoIP Service Providers, and How to Choose Them?

Now that you have learned about the theory and benefits of VoIP, it is necessary to know how to choose a VoIP. 

Note that business VoIP providers differ in terms of the features, pricing, and support they offer.

Here’s a checklist for getting a VoIP system:

1. Consider Their Customer Support

At times, businesses might require assistance with some technical problems. 

Good quality customer support from a VoIP provider ensures smooth business activities for a company.

So, look for a VoIP provider that provides unlimited training and assistance in the form of live chat, phone support, and a dedicated consultant. Seal the deal with one that will help you make the most of your system now and going forward.

2. Look at Their Security

Putting the voice service of a company requires security to shield the calls and data from any threats online. Different types of security protocols and controls can ensure the safety of your data. Vendors can ensure security measures to prevent any malicious attack on the company.

Approach VoIP service providers who provide authentic, encrypted, and highly secure systems. Also, ensure that they offer relevant failover and redundancy options.

3. Check out Their Different Service Plans

Vendors can provide different types of service plans to choose from. You should assess your requirements and map them with different service plans on offer.

Think about a pricing structure that suits your business today and possible tariffs you can lock in for the long run – maybe months or even years.

4. Measure Their Reliability

It is important to choose a reliable vendor to ensure year-round service without any hassle. You can check a vendor’s reliability factor through references and reviews.  A larger and established company is usually a better option; it can provide better equipment and more facilities.

5. Prioritize Their Network Quality

Your business cannot afford downtime, especially during peak seasons. Make sure your preferred VoIP provider guarantees optimal network consistency and availability. Mostly, the quality of the phone call hinges on your underlying communication networks and broadband quality.

6. Consider Third-Party Integrations

You perhaps already use multiple tools in your company. So, you ideally want to find out if the VoIP system integrates with them. Powerful VoIP integration can save you time and bolster your productivity.

Also, consider if the business VoIP phone service integrates with the tools you plan to utilize later on. As such, you will not have to switch between VoIP providers as your company grows.

Recommended Read: Small business phone system buying guide

Future-Proof Your Communication with VoIP Benefits

Now that you know all about VoIP advantages and disadvantages, bid Adieu to copper wires and handsets. Today, you can make phone calls anywhere, anytime, using a headset, an Internet-connected device, and VoIP.

Businesses across sectors are dropping age-old landlines for cutting-edge technologies and features. And looking at all the VoIP benefits, it is not hard to understand why. They can save around 75% of money on communication costs with VoIP services. 

VoIP software boasts a stack of features that satiate an ever-advancing modern world. With tech advances and expanding internet user base globally, you can bank on VoIP features to survive and thrive in the fierce competition today.

The global market size of VoIP is projected to reach $102.5 billion by 2026. Companies embracing this communication technology now – and availing all VoIP advantages mentioned above – will be well-placed for future success.

Whether your business has 50 employees or over 1000, it is hard arguing with JustCall. We have designed our VoIP system with functionality and usability in mind. Wallet-friendly and with flexible pricing plans, JustCall has many points in its favor, including multiple features to outdo our rivals.