2020 Contact Center Investment Priorities
DMG Consulting
FEBRUARY 5, 2020
IVA, bots, RPA, AQM, self-service, WFM, etc.) Do you plan or are you engaged in a digital transformation that includes digital and social media channels? Figure 1: Contact Center Technology Investment Priorities for 2020. Digital Transformation and Omni-Channel Support. in the next couple of years?
Let's personalize your content