Outsource Consultants
JULY 25, 2023
As artificial intelligence has become a driving force for change in various industries, the call center industry is no exception. A variety of AI technologies are being integrated into the call center industry, from Interactive Voice Response systems to chatbots and AI-assisted agents.
CCNG
JANUARY 10, 2024
As the contact center industry looks toward ChatGPT and other emerging technologies, the positive possibilities seem endless. Audits happen on a regular basis in regulated industries. Information from these new technologies, like ChatGPT, is dynamic. So how can this be done? It’s always changing. Has an audit trail.
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Cisco - Contact Center
APRIL 8, 2024
In recent years, the broadcast sector has witnessed a radical shift driven by digital technological advancements. As patterns of media consumption evolve, broadcasters are progressively adopting… Read more on Cisco Blogs
Cisco - Contact Center
JANUARY 31, 2024
A few weeks ago our mining experts sat down with Danny Vicente from Cisco’s Coffee and Conversations to discuss what is taking place in the mining industry. In this episode Roland Plett and Bruce F… Read more on Cisco Blogs
Speaker: Richard Kenny, Sr Marketing Manager - Contact Center, Poly; Roger Lee, VP Customer Success, Gridspace; and Ron Owens, SVP Operations, Avtex
The new year is here and it's time to plan for the ever-changing needs within our industry. Industry experts from Avtex, Poly, and Gridspace will share what they have learned in 2020 to help us prepare for 2021. Industry experts from Avtex, Poly, and Gridspace will share what they have learned in 2020 to help us prepare for 2021.
Cisco - Contact Center
APRIL 18, 2023
In some respects, the finance industry may not seem like a prime candidate for technological innovation. After all, banks have been around for thousands of years. And nowadays, they are highly … Read more on Cisco Blogs
The Northridge Group
APRIL 15, 2024
In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. Part 2: AI and Business Processes: How can it help?
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
The aim of a script has always been to assist and help the agent, and technology has enabled many agent assist capabilities, such as real-time sentiment analysis and collaborative or dynamic scripting. Agent assist technologies can support the agent. Agent attrition and retention are connected to engagement and competence.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. These advances initially gave the impression that automation will replace the human element. How to leverage AI to drive cloud-based solutions in contact centers.
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
Artificial intelligence, blockchain, 3D printing, the Internet of Things, and drones are some of the emerging technologies that are already transforming our world. This webinar is designed for a broad audience including business and technology professionals, as well as managers in the contact center industry.
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Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Embrace automation, collaborate with new technology, and watch how you thrive!
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. Join us on June 22 at 12 EDT for a webinar led by TSIA’s distinguished vice president of technology research, John Ragsdale.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
Basic search: Easily search using keywords, job title, location, industry, and more. Advanced search: Narrow the search to find candidates using specialized filters like education, and current company technologies. We have added 10's of millions of personal emails and mobile records.
Speaker: Brian Morin, Helena Chen, and Sofia Burton from SmartAction
The latest trend in the contact center has CX leaders worried -- across industries, there is a massive shortage of workers. In a complete reversal from the widespread layoffs that occurred during the coronavirus pandemic, employers are now struggling to attract talent and fill open positions. As the U.S.
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