CSM Magazine

FEBRUARY 16, 2023

Training Coordinator Training coordinators typically oversee training programs that can include anything from employee onboarding sessions and ongoing education initiatives (safety certification classes or quality control seminars etc.)

Technical Support 52

Technical Support Engineering industry standards Accountability 52

Education Services Group

OCTOBER 15, 2020

What I saw throughout the day was something I have not seen in previous online seminars. As Customer Success continues to evolve as an industry standard, I found that the BIG RYG conference offered many beneficial solutions and ideas regarding the integration and iteration of CS for business impact.

Best practices 105

Best practices industry standards Customer centricity Sales 105

Customer Interactions

JULY 11, 2012

Still, for me, the biggest highlight of the show came when NICE’s Bernard Wong, our sales manager for the Southeast Asia region presented to 80 attendees at the GDSF (Global Digital Surveillance Forum) seminar, demonstrating how NICE’s solutions impact security operations and touch countless lives every day.

industry standards 31

industry standards Government Sales Technology 31

aircall

MARCH 1, 2021

Although what defines “good” customer service may vary from business to business, there are industry standards that you can use as a benchmark. An example of this could be a design thinking seminar. Is consistent across all channels and representatives. Defining Good Customer Service Skills. Rectify the issue at first contact.

Customer Experience 62

Customer Experience Customer Service Call Center First call resolution 62